MeowantReviews of meowant.com

Response from MeowantOct 14, 2026

Hi, I'm truly sorry for the confusion — I understand it must have been frustrating to receive a review request email before your package even arrived. We've sent you an email with the tracking information and the latest tracking update for your order. Please check your inbox, including your spam or promotions folder. Your package is on its way and should be arriving very soon. If you have any trouble locating the tracking email or if there are any issues with the delivery, please reply directly to our message and we'll help you right away. Thank you for your patience, and I'm sorry again for the inconvenience.

Response from MeowantOct 14, 2026

Hi, I'm truly sorry for the frustration and the long wait. I completely understand how disappointing it must be to be told someone would follow up and then hear nothing back. I want to clarify that we don't currently have live human support available through the app, so messages sent there may not reach our team directly. However, our customer support team has already sent you an email to verify the details of your issue. Please check your inbox, including your spam or junk folder. Your litter box is still within the warranty period, and we are committed to helping you resolve this. Please reply directly to that email with any details or photos of the malfunction, and we'll move forward with a solution as quickly as possible. Thank you for your patience, and I'm sorry again for the inconvenience.

Response from MeowantOct 14, 2026

Hi, I'm sorry for the concern — I understand it's worrying when you haven't received your order yet. The litter bags were temporarily out of stock, but we shipped them out as soon as the inventory was replenished. According to the tracking information, the package was delivered on October 7th. We've sent you an email with the tracking number and a screenshot of tracking information — please check your inbox, including your spam or promotions folder. If the package shows as delivered but you haven't received it, please reply to our email and let us know. We'll help you look into it right away.

Response from MeowantOct 13, 2026

Hi, I'm sorry for the long wait — I completely understand how frustrating it is to have your order take longer than expected. Due to high demand, SC10 is currently shipping in batches. Orders are being fulfilled in the order they were received, and yours is now on its way. We've sent you an email with your tracking number and the latest tracking update. You may receive it on October 14. Please check your inbox, including your spam or promotions folder. Thank you for your patience, and if you have any questions about your shipment, feel free to reply to our email and we'll help you right away.

Response from MeowantOct 13, 2026

Hi, I'm truly sorry for the frustration you've experienced — I completely understand how upsetting it must be to feel like your messages went unanswered. We've checked our records, and unfortunately we didn't receive the cancellation emails you mentioned. That said, we did reply to your request with the return address and instructions. Please check your inbox, including your spam or promotions folder, for our email. If you still can't find it, please let me know — I'll resend the return information to you right away. We want to make sure this gets resolved for you as quickly as possible.

Response from MeowantOct 13, 2026

Hi, I'm sorry for the frustration and the long wait — I completely understand how disappointing it is when an order doesn't ship right away. Your order was placed on September 27th. Due to limited stock of the SC10, we noted on our website that orders would be fulfilled in the sequence they were received. Your order has since been shipped on October 9th and is currently in transit. We've sent you an email with the tracking number and the latest tracking update — please check your inbox, including your spam or promotions folder. Thank you for your patience, and if you have any questions about your shipment, feel free to reply to our email and we'll help you right away.

Response from MeowantOct 13, 2026

Hi, I'm sorry for the worry and the frustration — I completely understand how unsettling it is when the tracking doesn't move. Due to limited stock of the SC10, we noted on our website that orders would be fulfilled in the sequence they were received. We did send you an email to notify you of this situation, but it may have ended up in your spam or junk folder. After the shipping label was created, the carrier did not pick up packages over the weekend, which caused the delay in tracking updates. Your package is currently in transit and is estimated to be delivered on October 13th. Please check your spam or junk folder for our previous email. We'll continue to monitor the tracking on our end, and if the package doesn't arrive as expected, please reply to this email and we'll look into it for you right away. Thank you for your patience.

Response from MeowantOct 13, 2026

Hi, I'm truly sorry for the frustration and the feeling that you haven't been heard — that is certainly not our intention. I want to clarify the timeline to ensure we get this resolved for you immediately. On October 8th, we replied with some tips on helping cats adjust to a new litter box, hoping it might improve your experience. After receiving your follow-up email requesting a return, we sent another email on October 11th specifically providing the return address and instructions. Could you please check your inbox (and spam/junk folder) for our email from October 11th? The return address is included there. If you still cannot find it, please let me know, and I will paste the address directly in this email for you right now. We want to make this return process as smooth as possible for you.