MeowantReviews of meowant.com

Response from MeowantJun 2, 2026

Hi, we apologize for your disappointment regarding order cancellation. Our goods are usually dispatched within several hours to 24 hours after purchase. You reached out to request cancellation two days after placing the order, by which time the parcel had already been shipped out and could no longer be intercepted. You can reject the package when it arrives. If you have any questions or need further assistance, please don’t hesitate to reach out.

Response from MeowantJun 2, 2026

Hi, we apologize for the anxiety caused by the delayed delivery. Your package was successfully signed for on June 1st. We have sent you the tracking details and delivery proof already. If you still haven’t received the parcel, please get in touch with us immediately so we can further assist you.

Response from MeowantJun 2, 2026

Hi there, we’re sorry to hear your SC02 auto-clean fails to work and you haven’t gotten our email reply. We’ve checked our mailbox and found no incoming email from your side so far. To solve your issue promptly, we have proactively messaged you with detailed troubleshooting steps. Kindly check your inbox including spam/junk folder for our latest email, follow the guidance to test the unit, and reply to us anytime if problems remain. We’ll continue to assist you.

Response from MeowantMay 29, 2026

Hi, we’re very sorry for the inconvenience and frustration caused. At the moment, we are still trying to verify whether the product itself was damaged during shipping. So far, we have only received photos showing damage to the outer packaging. Once we can confirm the condition of the actual product, we will provide you with a satisfactory solution as quickly as possible. We appreciate your patience and cooperation while we work to resolve this issue.

Response from MeowantMay 29, 2026

Hi, we’re very sorry to hear about your experience and understand your frustration. After checking your order, we found that it is unfortunately already outside of the warranty period. If the unit had still been within warranty, we absolutely would have provided a replacement drum free of charge. We sincerely apologize for the inconvenience and disappointment this has caused, and we truly appreciate your support and feedback.

Response from MeowantMay 29, 2026

Hi, we’re very sorry to hear about your experience and understand your frustration. When you requested to cancel the second order, the package had already been shipped and unfortunately could no longer be canceled. We have already sent you the tracking information by email, and the tracking shows that the package was delivered on May 21. We have also contacted you by email regarding the issues you reported and will continue working with you to help resolve them as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience.

Response from MeowantMay 28, 2026

Hi, we’re very sorry for the long wait and completely understand your frustration. Your replacement part has already been shipped, and we’re doing everything we can to get it to you as quickly as possible. We sincerely apologize for the inconvenience this delay has caused, especially having to scoop the litter box manually for so long. Thank you for your patience and understanding, and please feel free to reach out if there’s anything else we can help with.

Response from MeowantMay 28, 2026

Hi, we’re very sorry to hear about the issue with your litter tray. After reviewing your order, we can confirm that it is still under warranty. We’re ready to send you a replacement and are now waiting for your confirmation of the shipping address. Please check your email for the shipment and tracking details. If you have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help.