MeowantReviews of meowant.com

Response from MeowantJun 25, 2026

Hi, we sincerely apologize for the frustration and inconvenience this has caused, especially when you're traveling and want peace of mind about your cat. We completely understand how important it is to stay connected to your pet's routine. While we currently handle support via email to ensure every concern is documented and resolved accurately, please know that our team is always here to help. If you encounter any issues with the litter box or have questions about the setup, feel free to reach out to us at any time through email, and we’ll do our best to assist you promptly. Thank you for your feedback, and we truly appreciate your patience.

Response from MeowantJun 24, 2026

Hi, we sincerely apologize for the delay and any frustration this may have caused. We want to assure you that we are here to help. We previously updated your shipping address as requested. However, while processing your order, we noticed that the wrong type of garbage bags were selected. We reached out to you via email to verify if you would like us to modify the order to the correct bags that are specifically designed for your litter box, but we haven't received a reply from you yet. This is why your order is currently on hold. Please check your inbox (and spam/junk folder, just in case) for our previous email and reply to us at your earliest convenience so we can proceed with your order immediately. Thank you for your understanding, and we look forward to hearing from you.

Response from MeowantJun 23, 2026

Hi, we sincerely apologize for the stress and frustration this situation has caused. We completely understand your concerns and appreciate you sharing your experience. We want to clarify that we replied to your email within 3 hours of receiving it. Unfortunately, by the time we were able to respond, your package had already been packaged and handed over to the carrier, which is why we could not update the address on our end. However, we did forward your new address to the carrier and requested a reroute. While we cannot guarantee that the carrier will be able to successfully redirect the package, we are doing everything we can on our end to help resolve this. We are truly sorry for the inconvenience this has caused and appreciate your understanding. Please let us know if there is anything else we can do to assist you.

Response from MeowantJun 23, 2026

Hi, we sincerely apologize that the litter box did not meet your expectations and caused you extra maintenance. We completely understand your frustration and appreciate you taking the time to share your feedback. Regarding the issue of litter sticking to the interior, this can sometimes happen if the automatic cleaning timer is set too short, causing the machine to clean before the litter has fully clumped. It can also occur if the litter being used does not have strong enough clumping or absorbency. Switching to a litter with better clumping properties often resolves this issue completely. We have sent an email with some helpful tips and troubleshooting steps regarding this. We hope you find them useful and that they might help improve your experience if you ever decide to give it another try. Thank you again for your feedback, and we wish you and your cats all the best.

Response from MeowantJun 19, 2026

Hi, we are truly sorry to hear how frustrating it is that your litter box fails to pair with the app, even after you’ve followed all troubleshooting steps carefully. We completely understand your disappointment. Our support team has sent you an email to confirm detailed information about your device and network status. We will walk you through further targeted solutions once we receive your reply. Please check your email inbox at your convenience and respond to our message, so we can assist you in resolving the connection issue promptly.

Response from MeowantJun 19, 2026

Hi, we sincerely apologize for the confusion. We fully understand your frustration when you have paid in full but failed to receive all ordered goods. The deodorant packets you purchased are currently out of stock. We have already contacted you through both email and message to inform you of this inventory issue in advance. We will arrange the delivery of these out-of-stock accessories the moment new stock arrives. Thank you so much for your understanding and patience. Please feel free to message us anytime if you have any further concerns.

Response from MeowantJun 16, 2026

Hi, we sincerely apologize for the frustration you’ve experienced and any confusion regarding our contact channels. Please be assured that we have responded to your emails and are fully committed to resolving this issue for you. In our previous correspondence, we provided detailed instructions on how to help your cat transition smoothly to the new litter box. However, if you still prefer to proceed with a return, please let us know, and we will promptly provide you with the complete return guidelines. Your satisfaction is very important to us, and we want to make sure this is resolved to your satisfaction. Thank you for your patience and understanding.

Response from MeowantJun 15, 2026

Hi, thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience with our litter box has not met your expectations, and we completely understand how frustrating these issues must be. Regarding the urine leakage, this can sometimes occur if the automatic cleaning cycle is triggered before the litter has had enough time to fully absorb the liquid. We recommend trying to extend the auto-clean delay timer in the settings to give the litter more time to clump properly. This adjustment often resolves the issue. If adjusting the timer does not help, or if you continue to experience problems with the empty cycle or cleaning difficulty, please reach out to us directly by email. We want to look into this further and find a proper solution for you. We appreciate your patience and hope to have the opportunity to make things right.