MeowantReviews of meowant.com

Response from MeowantJul 17, 2026

Hi, we are truly sorry to hear that your SC09 unit is not detecting your cat or sending notifications, and we apologize for the confusion caused by our AI support. We have already reached out to you via email with a detailed troubleshooting guide to help resolve this issue. If the problem persists after trying these steps, please reply to our email with a short video demonstrating the issue. This will allow our technical team to pinpoint the problem and get your unit working perfectly. Thank you for your patience, and we look forward to hearing from you!

Response from MeowantJul 16, 2026

Hi, we are so sorry to hear about your frustrating experience. It’s never our intention to make you feel unheard, and we apologize for the delay. We have replied to your message with a full update. Additionally, we will be issuing a refund for the unused portion of your discount voucher as a gesture of goodwill. If you haven't received our message yet, please reach out to us directly so we can finalize this for you immediately.

Response from MeowantJul 14, 2026

Hi, we sincerely apologize for the inconvenience this has caused. We understand how disappointing it is to experience this issue after a year of use. As your purchase was made in May 2025, the products are unfortunately outside of our warranty period, which prevents us from providing free replacements. Please email us with your order details. We will review your case and see what additional support or discounts we can offer to help resolve this for you.

Response from MeowantJul 13, 2026

Hi, we sincerely apologize for the inconvenience you are experiencing with the automatic scooping feature. To help you resolve this as quickly as possible, we have proactively sent an email to you with detailed troubleshooting steps. If the issue persists after trying these steps, please reply directly to that email. Our support team is fully committed to helping you and will ensure this problem is resolved. Thank you for your patience and for giving us the opportunity to make things right.

Response from MeowantJul 13, 2026

Hi, we sincerely apologize for the frustration you’ve experienced and for the delayed response. Please understand that we do not have staff on duty over the weekend, which unfortunately caused the delay in getting back to you. We have already replied to your email with detailed troubleshooting steps. Please rest assured that we are fully committed to helping you resolve this issue and will not stop until it is fixed. Thank you for your patience and for giving us the opportunity to make things right.

Response from MeowantJul 13, 2026

Hi, thank you for your feedback. We sincerely apologize for the delay you experienced while waiting for the items to be restocked. We completely understand your frustration and appreciate your patience. The items were restocked and shipped out on July 2nd. We have already sent an email to you with the tracking information, and the tracking details show that the package was successfully delivered on July 6th. Please kindly check your inbox to locate the tracking email. If you have any further questions or need additional assistance, please do not hesitate to let us know.

Response from MeowantJul 9, 2026

Hi, we sincerely apologize for the delay in receiving your order and completely understand your concern. To keep you updated, we have already sent an email containing your tracking information. The tracking details show that the delivery was delayed due to weather conditions. However, please rest assured that your package is still in transit and is expected to be delivered tomorrow. Thank you so much for your patience and understanding. If you have any further questions or need additional assistance, please feel free to let us know.

Response from MeowantJul 8, 2026

Hi, we sincerely apologize for the frustration and disappointment you have experienced with the odor. To help improve the situation, we have already sent you an email with some practical tips and suggestions that may help reduce the smell. Please kindly check your inbox (and spam/junk folder, just in case). If you have any further questions or need additional assistance, please feel free to reply to our email. We are here to help and want to ensure you have the best possible experience with our product. Thank you for your time and understanding.