Broken box and terrible customer service. Don’t buy.8
Response from MeowantAug 3, 2026
Hi, we sincerely apologize for the damaged product and the frustrating experience you have had.
We have checked our system and unfortunately did not receive any previous messages or emails from you regarding this order. However, we have just proactively sent an email to your registered address to verify the details. Please rest assured that we are fully committed to resolving this for you as quickly as possible.
CH
Christy
I ordered my litter box on July 18
I ordered my litter box on July 18, 2026. I received an email stating my litter box was shipped on July 19, 2026 via UPS. The delivery date was supposed to by July 22, 2026. I have yet to receive the litter box, it is July 28, 2026. I initiated an email to customer service, which should have been my first clue that this place is NOT based in the US, since there is no phone number to call with issues. Tina from CS has apologized for the delay and is checking in to it. When i reply to Tina, all her replies come in the middle of the night, I live in EST. NO company in the US has customer service hours that only are available in the middle of the night. I called UPS and they do not have the package, they said the company can submit a claim and they will begin the investigation. According to Tina, they have contacted UPS and are looking in to it, they have not submitted a claim, per UPS when I called them on July 27, 2026. I emailed again asking to cancel this order and receive a full refund, they are ignoring answering that part of my email. I have asked for a refund 3 times now and still no answer. I would NEVER recommend this company and will never order from them again. I have already told many cat owners I know to not order from them and have shared my experience. BTW, according to their site, they are in Delaware, I live in VA so it should take a day to get my product! I could've driven up there and be back by the time they respond to any emails! NEVER AGAIN!! Can't wait to see if they respond to this post and give the same response to me as everyone else that has had horrible experiences with this company.
Response from MeowantJul 29, 2026
Hi, we sincerely apologize for the frustration and the severe delay you have experienced. We completely understand your concerns, and we want to address them transparently.
We handed the package over to UPS on July 19th, but unfortunately, their tracking system has not been updated since then. We have already contacted UPS to verify if the package is lost and are currently waiting for their official response. We also want to assure you that we have received your cancellation and full refund requests. We are actively processing this for you and will provide a definitive update as soon as we hear back from UPS.
Regarding our customer service hours, as an international company, our team operates across different time zones, which is why you may receive replies during your nighttime hours. We are always here to support you.
We deeply regret this experience and will ensure your refund is handled promptly.
PA
Patricia
This was very hard to put together .
This was very hard to put together .
Response from MeowantJul 27, 2026
Hi, we sincerely apologize that you found the assembly process difficult. We completely understand your frustration.
To make things easier for you, we have just sent a video of detailed installation guide to your email. If you encounter any issues or need further clarification during the setup, please feel free to reply directly to that email. We are always here to help!
RT
Rodney T.
Have sent a few messages and never…
Have sent a few messages and never heard anything back. Mine freezes and it stays frozen until I unplug it, then it resets. Been waiting sine the 13th off July but nothing. If I would have know I wouldn’t have purchased. Their AI help center sucks. I spend more time trying to keep it operating than I did before with regular litter boxes. Biggest waste of money.
Response from MeowantJul 27, 2026
Hi, we sincerely apologize for the frustration and the poor experience you have had with our AI help center. We completely understand why you feel this way, and we are committed to making things right.
We checked our system and unfortunately did not receive your previous messages. However, we have just sent an email to your registered address to follow up on this issue. Could you please check your inbox?
If the unit is still freezing and requires unplugging to reset, please reply to that email with a short video showing the issue. This will allow our technical team to accurately diagnose the problem and provide a proper solution for you. We are here to help and will not rest until this is resolved.
OS
Oscar
Not for cats bigger than 15 pounds
They claim there model SC09 is for cats up to 30 pounds which is not true my cat was 16 pounds and the cat has to step out to cover feces, and is to high to get in and out, As a Veterinary Technician with over 35 years of experience , I understand cat behavior and know when they dont feel comfortable with a small space, they claim 90 day free trial? Nothing was free, they basically told me , When I told them my cat doesnt fit, that Im responsible for paying for the return ,go to facebook market place and search this litterbox so you can see all the victims of this scam who are trying to now sell their litterbox
Response from MeowantJul 22, 2026
Hi, we sincerely apologize for the inconvenience and frustration you experienced. We always strive to provide accurate product information, and we are sorry to hear that the SC09 did not meet your expectations regarding space and entry height.
Regarding the return shipping costs, we want to transparently clarify that our return policy is clearly stated on our website and is publicly available for all customers to review at any time. For returns not related to quality defects, the return shipping fee is the responsibility of the customer. We understand this may not be the ideal experience you were hoping for, but we must maintain this policy to ensure fairness.
We appreciate your feedback and wish you the best.
RH
Robin H.
I didn’t receive my meowant litter box
I didn’t receive my meowant litter box. I got the bags and deodorant but I haven’t seen a litter box?
Response from MeowantJul 21, 2026
Hi, thank you for reaching out and sharing your concern. We sincerely apologize for the confusion regarding your order.
Please note that the litter box and the accessories (bags and deodorizer) were shipped separately in different packages. The litter box has already been dispatched, we sent you tracking number by email. According to the tracking information, it was marked as delivered on July 15th.
If you have not yet received the litter box, please reply to our email as soon as possible so we can assist you further.
TH
Tabitha H.
This company has terrible customer…
This company has terrible customer service. If you need to return or exchange the machine for any reason, you have to pay return shipping and can’t use USPS. ($89) They did offer me $20 to keep the machine. I’ll just sell it on marketplace but buyers should know the customer service, return policy isn’t ideal.
Response from MeowantJul 20, 2026
Hi, we are so sorry to hear about your frustration. We completely understand how disappointing it can be to deal with return shipping costs.
We want to gently clarify that our return policy is publicly available on our website. For non-quality-related returns, customers are responsible for the return shipping. This fee is actually collected directly by the shipping carrier, rather than by us. We know this isn't the ideal situation, but we want to be completely transparent with our customers.
Thank you for sharing your experience, and we wish you the best.
DE
Denise
The review you asked for.
Everything, when I ordered bags you said they were on their way. A few days later, you cancelled the order because you were out of stock. They when I asked for any size bag because I was totally out. You told me no again. Walmart bags and rubber bands are a perfect fit. Your machine is great, your coustomer service, not so much.
Response from MeowantJul 20, 2026
Hi, thank you for your kind words about our machine; we are thrilled to hear that you are happy with its performance!
We sincerely apologize for the frustration regarding the litter bags. We want to transparently clarify that we did notify you in advance when the bags went out of stock. As soon as they were restocked, we shipped the orders out immediately. We are truly sorry that we couldn't fulfill your request for alternative sizes at that time, and we appreciate your feedback as we strive to improve our service.
