MeowantReviews of meowant.com

Response from MeowantNov 17, 2025

Dear customer, thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. After reviewing your case, it seems that the issue you encountered may have been related to an installation error rather than a faulty drum. As mentioned in our previous communication, we provided troubleshooting steps to help resolve the problem, including how to properly install and ensure the drum and other parts are correctly aligned. We're truly sorry if our responses didn’t fully address the issue, and we understand how this can be frustrating. If you'd like, we’re still happy to assist you with any remaining concerns or further troubleshooting, as we want to ensure you get the best experience with the product. Please don’t hesitate to reach out if you'd like additional support.

Response from MeowantNov 17, 2025

Dear customer, thank you for your feedback, and we apologize for the inconvenience you're experiencing with the Wi-Fi connection. We understand how frustrating this can be. Please note that as mentioned in the user manual, our Meowant litter boxes are compatible with 2.4GHz Wi-Fi only, and not with 5GHz networks. This is a technical limitation of the device, as it requires the broader range and compatibility offered by 2.4GHz Wi-Fi. We apologize if this was not clear at the time of purchase. We’re happy to assist you further in setting up the Wi-Fi connection, or if you'd like, we can provide recommendations for compatible Wi-Fi solutions. Please let us know if you'd like additional help or guidance with setup.

Response from MeowantNov 17, 2025

Dear customer, we’re sorry to hear you're experiencing difficulty connecting your litter box to Wi-Fi. We understand how frustrating this can be. We’ve sent you an email with a video guide on how to connect the device to Wi-Fi, along with some important troubleshooting tips. Please kindly check it. If you're still having trouble, feel free to reply to that email with any specific issues you’re encountering, and we’ll do our best to assist you further.

Response from MeowantNov 17, 2025

Dear customer, thank you for your feedback. We're sorry to hear that you're experiencing issues with leakage. We understand how frustrating this can be, and we want to ensure you're fully satisfied with your Meowant litter box. We’ve already sent you an email with detailed instructions on how to troubleshoot and address the issue. Please take a moment to review the steps, and let us know if the issue persists. We're committed to resolving this and will assist you further if needed. If you have any additional concerns or need further support, please don’t hesitate to reach out to us directly.

Response from MeowantNov 17, 2025

Dear customer, thank you for your feedback. We apologize for the confusion. According to our tracking records, your package was successfully delivered on October 31st. It seems there may have been a delay in the FedEx tracking system reflecting this update. Could you kindly check with your local delivery area or with FedEx directly to confirm the package’s location? If the package was misplaced or there was an issue with the delivery, we’d be happy to assist you. Please let us know if you need further assistance or have any additional questions.

Response from MeowantOct 28, 2025

Hi, we’re sorry to hear that your experience with the product hasn’t met your expectations. We take product quality and reliability very seriously and appreciate your feedback. We’d be happy to help troubleshoot or address any issues you’re experiencing — please reach out to our support team so we can work with you directly to find a solution.

Response from MeowantOct 28, 2025

Hi, we’re sorry to hear about the experience you’re having. For safety reasons, the automatic litter box is designed to pause when a cat is detected inside during the cleaning cycle. Sometimes, placement or movement can affect how the sensor detects the cat. We’d be happy to help troubleshoot the setup or provide guidance to ensure it works safely and effectively. Please reach out to our support team so we can assist you directly.

Response from MeowantOct 23, 2025

Thank you for your feedback. For cats weighing around 7 pounds, this model should generally be a good fit, as it is designed to accommodate cats between 3.3 and 22 pounds. Regarding the mesh size, if you find the holes too large, we also offer a finer mesh screen that might better suit your needs. Please feel free to contact us if you’d like more information or assistance with this option. We’re happy to help!