MeowantReviews of meowant.com

Haven't used it yet! Waiting on my son to come put it together for me!

Delivered at a wrong address…UPDATE my kitty litter was delivered today 8/16/2026. Driver apologized he stated he went back to where he dropped it off and it was still there. I was relived and happy 😊

I ordered the big cat litter box and found that it did not work for me and my cats. It takes on a strong odor almost immediately. I would change the bags and it would still smell horrible. I would not recommend this product at all.

This product was advertised to me in Australia. It was shipped to my former address in the US. I noticed that it had my old american address immediately after hitting "buy". There is no way to change an address or cancel the order. I immediately emailed customer service but didn't hear back for 2 days....but the product was shipped almost right away. For some reason they allowed a purchase from a credit card billing address that didn't match the accurate billing address. Now for a refund, they want me to send it to California from Maine instead of back to New Jersey, where it came from...almost definitely costing me 3 times more than it should to get a refund. That's the part that makes me think this company is not legit. It all seems fishy to me.

The cat pan I would say works as expected. The silicone is not replaceable without a whole drum replacement. You will wait months and months for the replacement without actually ever getting one. Save your money get one that sells replacements or has replacements. I moved this down to one stair because even with the reply it’s been over 30-days and was told the same thing by email. They will give you nothing but a run around for parts. Stay away! Welp now I’m adding more to my reviews! This company took months to replace my drum, little to NO communication. Complained when I asked for the replacement. Adding to the horrible customer emails only thinking of themselves 1st. They wanted me to update the review to a more positive review. How is this possible when it was a horrible experience all the way. They never responded even to the BBB. Only after filing a Complaint through the FTC did they actually replace the drum… to then ask for a better review. Stay away! They only care about themselves as a company and not the customer! Melody from customer service is horrible, with her condescending responses showing how much more they only care about themselves and thier reviews.

No follow up no help poor customer service

I have been shopping online for well over a decade, both in my home country and in the United States, and this has honestly been one of the most disappointing customer service experiences I’ve ever had. I purchased directly from Meowant’s official website because I believed buying from the manufacturer would provide better customer service and after-sales support than purchasing through Amazon. Unfortunately, the opposite happened. The air purifier arrived with visible cosmetic damage. I reported it immediately after delivery and provided photos of both the damaged product and the damaged packaging. Instead of offering a straightforward solution, I spent weeks exchanging emails over what should have been a very simple case. The product was shipped only in its retail box, without an outer shipping carton, yet I was later instructed to ensure proper packaging for the return. I was also told not to use USPS for the return, even though Meowant had originally shipped the product to me via USPS. I was even advised to sell the damaged unit to someone else. As a customer who purchased a brand-new product, I found that suggestion completely inappropriate. I repeatedly explained that this was not a change-of-mind return. I simply received a damaged product. I had to quote Meowant’s own return policy and eventually request that my case be escalated to a supervisor before receiving a reasonable resolution. To Meowant’s credit, they eventually issued me a $40 partial refund, which I appreciate. However, what disappointed me most was not the damaged product, it was the customer service. The process became unnecessarily long and exhausting. Every step seemed to require another email, another explanation, and another negotiation. By the end, I accepted the partial refund simply because I was tired of continuing the discussion. The air purifier itself works well, and I also purchased one of Meowant’s self-cleaning litter boxes, which my cats have successfully adapted to. My issue is not with the product quality, but with how customer service handled a straightforward problem. Sadly, this experience has completely changed my opinion of buying directly from Meowant. If I ever purchase another Meowant product in the future, I will buy it through Amazon, even if it costs more. Paying a little extra is worth avoiding an experience like this. I sincerely hope Meowant improves its packaging, return process, and customer service, because customer experience is just as important as product quality.

My item arrived damaged, I emailed customer service immediately and am having a hard time getting a replacement or refund.