Katie Cyphers W.
AVOID AT ALL COSTS
AVOID AT ALL COSTS! Sales team (Jillian) lied about delivery time to get the sale; we kept waiting and waiting for our table to arrive and each time we'd call, they had a different story. Eventually, Memoky (Patty) acknowledged that Jillian had lied and offered to give us a discount (which she later DENIED ENTIRELY!!!!) Jillian, the sales woman that lied, still works there--wouldn't trust her at all. Our table was delayed 3 months. Once it got to our area, we scheduled deliveries on three different occasions---all NO SHOWS...not even the courtesy of a phone call after we had someone waiting from their delivery window of 7am-7pm. When we finally got it delivered (after speaking to the management), the item arrived disassembled, which was NEVER mentioned on Memoky's site---when asked they said well, since we do free delivery, we don't do a white glove service. This is a $1600 table---I cannot believe anyone wouldn't want to have a great customer experience. We had to hire someone to put it together. We like the table, but are returning it, as I cannot support a business of crooks. TERRIBLE TERRIBLE TERRIBLE!!!! Update: After posting this review, Jacob responded. He offered to pay for the assembly and immediately refunded that back to our CC. He also mentioned they were going to make delivery/assembly more clear for future purchasers. Patty also ended up giving us the $250 discount that they had promised. It was a frustrating experience throughout, but due to Jacob's follow up I added an additional star to my review because of this.
Response from MemokyJan 8, 2021
Hello Katie, We make the claim to have high standards, yet reading your review it's obvious we have failed on several fronts. It's painful to read but it is the truth and we value honesty most. We would never make any false claims in order to make a sale. Many circumstances outside of our control went wrong, and unfortunately, even things within our control we also fumbled. But no excuses you are our client and it's our job as a good business to ensure you are ultimately satisfied. We failed and I'm sorry. You mentioned that you did like the table you received and I would love to find a way to at least make something go right. If there is anything we can do, perhaps cover the cost of assembly or discount on another purchase, would be happy to work with you and earn your trust again. Please feel free to reach me at any time. [email protected]