Lindsay D.
Horrible Customer Service
Ordered my table on 7/22. Sent 3 emails with no responses. Called 3 times with no answer. Finally spoke with someone on my last attempt as I was about to call my credit card company to cancel my purchase. Received an email the following day from Patty Trotta on 8/2 who said my order should ship in 7-10 days (item is in stock). I emailed back next day advising that I need the table shipped and received by weekend of 8/10 with still no response. Their customer service here is awful. I would never purchase something again from them. Update: immediately after posting this review I received a call from Jacob. Jacob was extremely helpful and apologized for the service I received. None the less he promised a delivery date on the day that I requested and it was delivered on time. It’s unfortunate that I had to write a bad review to receive the customer service I should have always been receiving. But wanted to thank you Jacob for your integrity. In lieu of Jacob’s assistance I have given this 1 additional star. The dining room table is beautiful and I am 100% satisfied with the product
