MemokyReviews of memoky.com

Placed an order for a sideboard on July 17. 8 days later, received an email stating my item would be shipped soon, followed up by an email stating that was a mistake and the items is backordered until October. This is too long to wait, so I need a refund. Have repeatedly called the customer service number and it rings with no answer. Have also not received any follow up via email. Terrible customer service. Avoid ordering from Memoky. Disappointed as the store has some good reviews. Update: After posting this review, I received an email followed by a phone call from Jacob at Memoky. He explained that they are in the process of moving, and that their inventory system has changed and subsequently things have been out of date. He is refunding my money, and stated that when the item is back in stock he will let me know so that I can repurchase. I will update the review again when/if I am able to purchase the item. Happy that he did he did the right thing from a customer service perspective. Hope to be able to update to 5 stars when/if I receive the item!

The outdoor coffee table I ordered arrived damaged. This table is from an excellent brand name and is a beautiful piece. However it is manufactured and shipped from Vietnam; unfortunately, the packaging was woefully inadequate, causing the edge of the table to have a significant chip of over 4 inches. The stress of discovering this was huge. However, thanks to Patricia Trotta's responsiveness, kind understanding and effort, all has been made right. Thank you again, Patty!

I ordered a coffee table from this site over other sites because it was on sale. Only AFTER I ordered it and it charged me, did a confirmation email tell me it was wayy back ordered. I asked to cancel the order and be refunded within an hour of placing the order and have not yet heard back on next steps and it has been several business days, BEWARE OF THIS SITE. Their communication is awful. UPDATE: right after posting, manager called me and insured the order was cancelled and refunded and provided explanation for the rep not getting back to me. Much appreciated on my end of things to get this resolved!

The table is nice once constructed. Packaging was excellent. Table fitment for assembly was poor - a drill & tap was required. The holes had welding slag which made it impossible to thread the bolts. The alignment of the holes was poor and several needed re-drilled. Nothing about this table is "galvanized" as advertised. It's painted. The paint is textured to provide a more rustic look BUT it also is painted in a dirty environment so it has lots of dust inclusions in the paint. I would have sent it back - but I really needed a table. I like the design. I may send it out for powder coating or strip it down to bare metal.

We received two items, a media console and a table. The media console was great. Just as depicted. 5 stars. The replica Platner table was not. The metal base is full of discolorations throughout the metal base that we can't just polish off. So instead of being pretty and shiny, it's matte and discolored in certain sections which makes it look dirty. Probably occurred during manufacturing. Also, the ends/tips that hold the glass table top up are scratched, they cut through the packaging and must have dented at the tips during transport. Since the top is glass, you see everything very clearly. Very disappointing. 1 star.

I love my table so so so much. It's perfect and affordable. BUT the glass has "Tempered Glass" etched onto it and I'm only just now being told it's permanent and there's nothing I can do to take it off. It really takes away from the piece as a whole and I just wish I would have been aware of that prior to ordering. I now have to pay half of the price of the table to get a new piece of glass from a different store.