Hayley F.
Disappointing Service
I purchased an e-file from MelodySusie in December through Amazon. By February, it started making unusual noises and quickly became unusable. I was disappointed, especially since I had taken good care of it and hadn’t owned it very long. When I contacted their customer service, they responded promptly at first and reassured me that they stand behind their products, asking for my order number. I provided it right away — but then didn’t receive any response for three days. Since I needed a resolution, I reached out to Amazon, who handled the situation quickly and issued a full refund. Interestingly, shortly after Amazon processed the refund, MelodySusie replied with a brief message stating that the order had been fully refunded and wished me a great day. While I appreciate that the refund was ultimately resolved (thanks to Amazon), I found the communication from MelodySusie to be lacking. The delay and blunt follow-up response did not reflect the reassurance I was initially given about standing behind their product. I’m sharing this so other customers are aware of my experience. I hope the company works on improving responsiveness and customer communication moving forward.