TINGSHENG M.
I got your product with damage on a…
I got your product with damage on a corner, it was bended and the paint cracked. And the top piece hole does not lineup with the holebon my 2024 transit medium roof awd. I need you credit me back. Thanks.
Response from MELIPRONNov 24, 2025
Hi there! We apologize for the inconvenience this has caused—this damage was likely incurred during transit, and we take full responsibility for the fitment discrepancy. To resolve this promptly: Please contact our dedicated support team at [email protected] with photos of the damaged corner and the misaligned holes. We're happy to send a replacement for the damaged component free of charge. Additionally, our engineering team will thoroughly check why the holes didn't align with your vehicle model—we'll share updates on their findings and any necessary adjustments with you. We’re committed to making this right for you. Thank you for your patience, and we'll assist you with a satisfactory solution as soon as we receive your email.

