MELIPRONReviews of melipron.com

Response from MELIPRONAug 27, 2026

Hi there, We are truly sorry that your entire ordering experience went so badly and left you so upset. We completely understand how frustrated you feel. Please give us one more chance to make this situation right. Could you kindly share details about all the issues you encountered with our support team ：[email protected]? They will review your case carefully and work toward a satisfactory resolution for you. Thank you. Best regards, MELIPRON team

Response from MELIPRONAug 27, 2026

Hi there, We are truly sorry for the unpleasant experience caused by the returnpolicy handling and poor communication with our support team. The return label we offered is priced based on official freight carrier quotes. Given the heavy weight of the bulkhead partition, the shipping cost comes out quite high. I fully understand your frustration with this situation. I am the customerservice manager, and I have specially worked out a solution for your case. We can ship you a free set of bulkhead partition that fits your vehicle, or other compatible products for your van. Please give us a chance to make up for this terrible shopping experience. Kindly send an email to [email protected]. We will get back to you with a satisfying resolution as soon as we receive your message. Thank you for your understanding. Best regards, MELIPRON team

Response from MELIPRONAug 27, 2026

Hi there, We are truly sorry that your product is taking far longer than expected to arrive and there are no shipping updates for you. Heavy order volume may have caused insufficient logistics manpower and slowdown in delivery progress. Please accept our sincere apology for making you wait for such a long time. Please give us a chance to make this right. Kindly get in touch with our support team at [email protected]. They will work out a satisfying solution and make compensation for your long waiting time. Thank you. Best regards, MELIPRON team

Response from MELIPRONDec 5, 2025

Thank you for your feedback. Due to recent weather conditions and the busy shopping season, our logistics have been impacted. We have expedited your shipment and processed a refund for the express shipping fee. We kindly ask for your patience while you await your order. Thank you for your understanding.

Response from MELIPRONNov 24, 2025

Hi there! We apologize for the inconvenience this has caused—this damage was likely incurred during transit, and we take full responsibility for the fitment discrepancy. To resolve this promptly: Please contact our dedicated support team at [email protected] with photos of the damaged corner and the misaligned holes. We're happy to send a replacement for the damaged component free of charge. Additionally, our engineering team will thoroughly check why the holes didn't align with your vehicle model—we'll share updates on their findings and any necessary adjustments with you. We’re committed to making this right for you. Thank you for your patience, and we'll assist you with a satisfactory solution as soon as we receive your email.

Response from MELIPRONAug 27, 2026

Hi there, We are so sorry to hear you did not receive timely responses from our support team. We have both dayshift and nightshift customer service agents, and it is possible that key staff were on leave at that time, which resulted in this poor experience for you. We will strengthen training for our customerservice team to prevent similar issues moving forward. Please give us another chance to assist you. Kindly reach out to us via [email protected]. We will provide you with a satisfying resolution promptly upon receiving your email. Thank you. Best regards, MELIPRON team

Response from MELIPRONSep 4, 2025

Thank you for your feedback! We sincerely apologize for the trouble and inconvenience you encountered with your order’s delivery. For our free delivery service without a specified carrier, we follow standard shipping procedures. We are truly sorry that this has caused you inconvenience. According to the logistics records, your package has been successfully delivered within the promised service time（3-10 Days）. Nevertheless, we take your feedback regarding the package being in the "in transit" status for an extended period very seriously. Going forward, we’ll optimize our logistics: we’ll strengthen communication with carriers to proactively track shipments and fix potential delays, and improve our carrier assignment process to prevent similar issues at the source. Again, we’re sorry for the hassle. Thank you for your patience—we’ll keep working to improve our service!