Ben D.
Decent Product, but potential issues
Product arrived and I installed it, build quality seemed decent, no issues there. While this product stated it was 100% fitment with my vehicle (Ford Transit Connect XL SWB) it was not. I had to make minor to moderate modifications to clean things up. Customer Service was on the lower end of acceptable. They originally dismissed my concern as install error, but then apologized for the problem and said they would look into it from a design perspective. If the product fits with no mods then its a good product, otherwise you may have issues.
Response from MELIPRONAug 27, 2026
Hi there, Hope you’re doing well. I’m the customer service manager. I have read your feedback regarding the product fitment and customer service experience, and we take your comments very seriously. We sincerely apologize that even though the product was advertised as 100 percent fit for your Ford Transit Connect XL SWB, you still needed to make minor to moderate modifications during installation. We also regret the sub par support you received, including our team initially dismissing your concern as an installation error. We will take your suggestions on board to improve and upgrade our product design. On the service side, I will arrange further training for our customer service agents to deliver a better experience moving forward. Thank you for your honest feedback, and please accept our apologies again for all the inconvenience. Best regards, MELIPRON team