MelanistaReviews of melanista.com

Response from MelanistaDec 4, 2024

Hi Jose, We’re truly sorry to hear that you were disappointed with the quality of your bag and the packaging. We always strive to deliver products that meet our customers' expectations, and it’s disheartening to learn that we fell short in your case.😢 To better assist you, we kindly ask that you contact us via email at [email protected] with a picture of the item. This will help us assess the issue and find a suitable solution for you. We value all feedback, and we want to ensure that your experience is addressed appropriately. Thank you for sharing your thoughts with us, and we appreciate your understanding!

Response from MelanistaDec 4, 2024

Hi Jameshia, We sincerely apologize for the delay in receiving your items. We understand how eagerly you’re waiting for your order, and we appreciate your patience during this time. Typically, our shipping and production process takes about 20-25 business days in total, and we’re working hard to ensure your order arrives as soon as possible. If you would like to check on the status of your order or need any assistance, please feel free to contact our support team via email at [email protected]. We can provide you with tracking information and any updates you may need. Thank you for your understanding, and we hope that once your items arrive, they exceed your expectations!

Response from MelanistaNov 27, 2024

Hi TKB, We’re really sorry to hear about your experience and the confusion regarding your order. We truly understand how frustrating it can be to expect a product and not have clarity on its origin and delivery.😢 To clarify, while we are based in the U.S., our products are manufactured in Hong Kong. We appreciate your feedback about transparency and will work to improve our communication regarding shipping and manufacturing details. If you haven’t already, please reach out to us via email at [email protected]. Our staff is ready to assist you in tracking your order and providing any updates you need. We want to ensure you have a positive experience with us. Thank you for your patience, and we hope your purse meets your expectations once it arrives!

Response from MelanistaNov 27, 2024

Hi Wytika, We’re truly sorry to hear about your experience, and we understand your frustration. Our items are made-to-order, which can lead to longer processing times than expected, and we apologize for any inconvenience this has caused. We want to clarify that we are indeed a Black-owned company based in the U.S., and we appreciate your concerns regarding communication. Our customer service team has reached out to you via email to help resolve the issues with your order and provide you with any necessary information regarding shipping. We value your feedback and are committed to improving our processes. Thank you for your understanding, and we hope to turn this experience around for you soon!

Response from MelanistaNov 27, 2024

Hi Christine, Thank you for your review, and we’re sorry to hear about the delay with your order. We understand your concerns, and we want to clarify that while we are based in the US, our items are manufactured in Hong Kong. We appreciate your feedback regarding local manufacturing, and we are committed to providing quality products regardless of where they are made. Regarding your wallet, please note that items are shipped separately, and it should be arriving shortly. We’re glad to hear that you’re happy with the bag so far, and we hope it meets your expectations for sturdiness. If you have any further questions or need assistance, please feel free to reach out. Thank you for your support, and we hope you enjoy your purchases! 👜✨

Response from MelanistaNov 27, 2024

Hi Heidi, We’re truly sorry to hear about your concerns regarding your order. We want to clarify that while we are based in the US, our products are manufactured in Hong Kong. We appreciate your feedback about transparency, and we understand how important it is for our customers to know where products are made. Our customer service team has reached out to you via email to help resolve the issue with your bag and wallet. We are committed to ensuring you have a smooth experience, and we appreciate your patience as we work to get this sorted out. Thank you for sharing your thoughts with us!

Response from MelanistaNov 27, 2024

Hi Teresa, We’re really sorry to hear that you haven’t received your order yet. We understand how disappointing it can be to wait for something you’re excited about. Our customer service team has reached out to you via email to help resolve this issue and provide you with the information you need. We’re committed to ensuring you have a positive experience with us, and we appreciate your patience as we work to get this sorted out. Thank you for your understanding, and we hope to get your order to you soon! 👜

Response from MelanistaNov 27, 2024

Hi Debra, We’re truly sorry to hear about your experience and the frustration it has caused. We understand how important it is to receive a product that meets your expectations, and we apologize if the quality did not align with what you anticipated. Our customer service team has reached out to you via email to help resolve this issue. We want to ensure that you have a smooth return process and get the support you need. We appreciate your feedback regarding the shipping information, and we will take it into account to improve our communication moving forward. Thank you for your understanding, and we hope to turn this experience around for you.