David
poor fitment and near non existent…
Rewrote this and added a star as they did come through with a refund but I had to contact my credit card company and fight over this for a week plus. Allowing you a tryon visualizer and model photos, then saying it's not accurate afterward is pretty lame in this day and age of customer service. If they added 5$ to ever order but still had a reasonable return policy, not a huge restock (akin to 70% of your total order!) I would still have bought and felt good about the whole thing. Old Review: Poor fitment and near non existent return policy! I received a reasonable quality set of readers that looked fine on the tryon and the models but ridiculously large on me. Their reply was that they could offer me a coupon for a do-over or a small portion of my original amount for a return at my own expense. This policy is not well documented and not part of the disclosure at the time of sale. I have recently noticed they seem to be popping up with different named variations on facebook. Once again, I will remind myself of my "don't buy from facebook advertisement" policy. Always such disappointment!
Response from MeeloogAug 20, 2021
Hi David, We are full of remorse to know that your shopping experience with us was not good. We are full of remorse to know that your shopping experience with us was not good. To select a frame, we recommend that you take a ruler and measure your current pair in the same way as on our website. Then, select a frame online that has measurements within +/- 2mm of your current pair to ensure fit. If the glasses are not suitable, we would be happy to offer either a 50% discount code to reorder or a 50% refund back to your form of payment as our glasses are custom-made medical devices. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us at 1- +1 (302) 240-9966 or by email at [email protected] with a picture of the broken glasses. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.




