MeeloogReviews of meeloog.com

Response from MeeloogJan 20, 2022

Hi Silke, thank you very much for taking your time to bringing this to our attention. Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered. Although we've done a lot to prepare our shipments for this situation, there's still a chance that this thing will happen. Unfortunately, informed by our shipping partner, they do not provide DDP. The postage you pay simply covers the cost of transporting and delivering your parcel. Would you please check your inbox for the email we sent you regarding the resolution? Again, we apologize for the long wait and inconvenience it caused you. Thank you.

Response from MeeloogNov 10, 2021

Dear customer, We are full of regret to know that you have not received your package yet. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us at +1 (302) 240-9966 or by email at [email protected] with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

Response from MeeloogOct 8, 2021

Dear customer, Thank you for sharing your experience with us. Knowing the long delivery time, we are constantly working with our courier company to improve shipping effectiveness. We're so sorry you're having trouble seeing with the glasses. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us at +1 (302) 240-9966 or by email at [email protected] with a copy of your original prescription. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.

Response from MeeloogSep 1, 2021

Hi Brint, We are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us at +1 (302) 240-9966 or by email at [email protected] with a picture of your glasses. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.