Lindsay
I was originally skeptical, but am so thankful I set up the initial telehealth meeting
I originally had difficulty with their customer service, but once I received an updated email address they were extremely prompt in response. Dr. Snead has been very helpful in finding medication that will work for me. I have tried a few other mental health professionals and they have treated me like I was wasn't really having issues. Dr. Snead understood my needs and is very helpful. She even ordered me a blood test due to the high dose of antidepressants the prior provider had me on and found it was causing damage to my kidneys so I switched medications. If not for her concern and ordering the blood test, I could have been in big trouble with my kidneys down the road. The price is a bit expensive, but customer service has been helpful in getting the appropriate documentation to me so I can put it through for reimbursement with my insurance company. Even if I couldn't get reimbursed for expenses, I would still continue using EZCare; not having to wait months to get help - and getting the RIGHT help is so important; there isn't a price you can put on a healthy state of mind.
Response from MEDvidiApr 17, 2023
Hi, Thank you for sharing your feedback. We genuinely appreciate it. If you ever face any issues in the future, please don't hesitate to reach out to us at [email protected] or call (415) 548-2062. Be well, Janet || MEDvidi Patient Support Team




