MEDvidiReviews of medvidi.com

I wrote a review yesterday and then I deleted it because they did make me another appointment for today but they canceled it again. Please believe me this is a scam. You may get your medication you may not you may have to wait. God knows how long you may not all I know is they kept me on the phone now for three days waiting for some doctor to come on and the only words I got from them was either stay on and wait or will call you back in an hour and now they’re telling me it’s 28 days to get my money back Yet they managed to take my money in five seconds. Don’t trust at least research.

I got an appointment within 24 hours and got my meds, but it took 6 days. After reading so many bad reviews I was stressed the entire time. I had the appointment at 8 pm and the next day, my pharmacy still hadn’t received my prescription. I reached out to customer service and they advised that there is some internal policy that requires them to hold the prescription for 24 hours after the appointment which I found sketchy but whatever. Then after 3 days the pharmacy received the prescription but of course, because the prescriber was over 50 miles from me, the pharmacy flagged it and would not fill it until the spoke to the doctor. That added an additional 3 days but it was the weekend so whatever. They did respond to me every time I reached out, even though 75% of the time the answers were vague and unhelpful. The service is legit and that’s what matters. Now that I understand the process, I’ll definitely use them again in the future.

Scheduling the appointment was straightforward, but I've been facing challenges filling my prescription for Adderall XR. While the shortage is a known issue, the situation is exacerbated by my healthcare provider, who hasn't yet approved the prescription for the new pharmacy despite several days passing. My inquiries only yielded the vague response that 'it's in the system awaiting signature,' without any further clarification. I'm uncertain if this is a broader bandwidth issue among providers or specific to mine.

I've had multiple appts here, the doctors are wonderful and kind but there is an issue with delays up to a week in getting them to call in your prescription after the appointment. This was an issue with my first 3 appts and then got better with my last two appts but now it's happening again. When you call to ask status you are told "they will let the team know" again and again same answer. They don't seem to care once they have seen you and collected your payment. I sent a request for a manager to call me back this time but still haven't heard from anyone. Disappointing.

The provider didn't join the appointment. So I wasted 20 minutes there and then sat on hold with customer service for another 20 minutes. They said the provider completed the appointment, which wasn't true. They didn't offer a refund but said I will be able to reschedule. We'll see if that happens and if a provider even shows up next time. Extremely frustrating. Edit. I rescheduled my appointment for tonight, 5/2. THE PROVIDER WAS A NOSHOW AGAIN. So I had to sit on hold with customer service yet again. Ughhhh.

5-9-2023 update I was told they could not send in a prescription for twice the amount of half the milligram of my medicine since the only pharmacy that will fill their orders was out of the 1mg they would not send in twice as many 0.5mg like they had done before and that I had to pay for a new appointment to get any medication after waiting a week without medication to be told this. I paid and booked an appointment with a random provider so I wouldn't have to wait another week to see my amazing provider, becauae my blood pressure is elevated without my medication and couldn't wait another week without it. But I had to wait longer anyway. They sent me all new intake paperwork and claimed to have no record on file from another provider I see for another health issue. This was all addressed more than a year ago when I began with this company. More days of jumping through hoops and waiting days for any responses. I finally see the substitute provider and she gives me half of my dosage I had been on for over a year and had to go 2 weeks without and added another medication I told her I had tried and does not help me. They have no record from my original provider within their company of my blood pressure issue stemming from chronic anxiety that I have inherited. No notes about my pressure reading improving after establishing the dosage of my medication. Flat out left my body in shock waiting 2 weeks for responses going in circles to see someone who gave me half of what works for my body and something that does not work. The most disorganized and uncaring company I have ever known. My blood pressure was able to go from high down to below borderline with my amazing doctor's care and knowledge. After the substitute provider interrupted our appointment to deal with her children, twice, she forced me into a regimen that has my pressure back up to high. I tried to explain all that seems to be missing from my notes about coming to them for treatment of anxiety in order to prevent the heart attacks that chronic anxiety caused my mother since there weren't notes for the substitute and she did not even acknowledge me or tell me she was sending in half of my needed medication. I've spent another week waiting to hear back about the error in the prescription just to be told it was not an error and to deal with it. Now I will be left to seek urgent care once I run out of the half I was given and my blood pressure is no longer able to be controlled. More doctors and more bills because she did not take the time or care to know why I even came to this company for anxiety treatment. My amazing doctor at this company knows and understands and gives me refills because it is a clear case that he is familiar with and understands and created a plan that works. The substitute looked at a year of the working plan and threw it and me in the trash without even telling me. I have had an issue nearly every time I have had to deal with this company. My doctor is amazing. He understands me and makes me feel comfortable and in good hands. There are nearly no pharmacies that trust this company enough to fill their orders. I am not one to speak up but you can not get assistance with any issue from this company unless you fight for it, which hinders the anxiety treatment I come to them for. If you are able to find a pharmacy that will fill a prescription from this company and your refill can not be filled due to shortage, good luck getting your refills canceled and resent for a milligram that they do have in stock. I was able to get a simple refill milligram/count conversion sent once after going a week without medication while I begged for help to get this done. This happens again and I am again sent in circles being told they are working on it for a week just to be told I have to make an appointment with my provider who is booked up for the next week in order to get medication. While is still have 2 months of refills that can be converted to the milligram/ count that my pharmacy has in stock. Customer service is of no help what so ever. You can not get a message to your providers assistant without repeatedly pleading for help. They offer to discount a follow up appointment I do not need for 2 more months but still have not heard back about such a discount. The lack of support from this company as a whole is not worth the peace of mind a great doctor gives. Don't wast your time or money, there are other telehealth companies that can prescribe controlled medication. These people either do not care or can not get their systems in order well enough to be up to par with other telehealth companies I have been with. Only new patients are prioritized, loyal returning patients stay at the bottom of the list for any assistance. I wish my doctor worked for a different company so I did not have to lose the comfort and understanding he provides. Shame on this company.

This is ridiculous, if you try to call them, and you are on hold for at least 30 minutes, and when they do answer they never solve the problem, so here is the issue, I ordered anxiety meds, and they sent them over BRAND ONLY. Which costs over $250.00, so I sent them a message to correct it, and send over generics, I have been fighting with that for over a week! UPDATE, IT'S BEEN A WEEK NOW AND SO FAR NOTHING HAS BEEN FIXED, THE NUMBER THEY PROVIDE GOES TO ALL OF THE SAME CALL CENTER, THE ONLY B*LLSHIT RESPONSE YOU WILL EVER GET FROM THEM IS "THEY ARE WORKING ON IT" THIS IS B*LLSHIT I THINK I HAVE BEEN SCAMMED. THE EMAIL PROVIDED NEVER RESPONDS. FRACK THIS I EITHER WANT WHAT I PAID OR I WANT MY FUCING MONEY BACK!

Update: Id like to update this review as customer service did resolve my issue! Some pharmacies will not fill telehealth prescriptions. Mine did at first, but then decided not to. Customer support did help me resend to a new pharmacy. Which that pharmacy then said they wouldn’t either. My doctor, Dr.Chan was absolutely wonderful and tried everything in his power. Ultimately I did locate a pharmacy and was able to have my meds filled. I love how seamless this service is. My doctor has been great to see so far and has really helped me get back on track. The issue I experience was ultimately not their fault. I do not know what the procedure is for resending a prescription to a new pharmacy. I will give them some grace since I do know customer support is not able to do that, and the doctor must. Which requires some communication which can not get a resolution immediately. Thank you all so much! Original review: My first appointment went seamless, now at my second I had to change pharmacies for my prescription and I unfortunately have been waiting a few days. I’m not sure if this is a routine problem based on other reviews, but I’m hoping they resolve this today. I’ve sent numerous emails and texts. No reply on texts, generic replies on email that “I’ll have my meds soon”. I’m sorry but “soon” doesn’t give me much hope. I will update this review on how long it takes them to resolve this.