MEDvidiReviews of medvidi.com

If I could give zero stars I would, MEDvidi not only put me in a dangerous medical condition but refused to help. When my Dr was the only provider in Arizona they never told me until two months later that she had left MEDvidi and for good reason. I was left without meds, and no answer from MEDvidi as they block your number and roll it over to another call line that takes last priority. I only know this because I had a friend that worked there two weeks and when they saw the absolute illegal, malpractices, and liability issues. They left their position. I was put in the hospital for a week due to MEDvidi failing to inform me of my provider leaving and having no one to turn to as that’s all they had in this state. I want a refund in full of my entire expenses, your refund policy and the duty to inform patients are neither followed. So because I had time I’ve wasted missing work, while in the mental hospital after being left without any choice. I demand MEDvidi contact me and issue a refund in full. I have spoke with several personal injury attorneys that are not hard to find, if I do not get a full refund of my entire experience with MEDvidi I will pursue legal action. I will be taking this to every social media platform and make sure no one ever has to go through what I did. Pay me or pay the consequences. I am done sitting on hold.

I am really really happy that Bella helped me with my forms today , she is super helpful and patient with me, thank you so much I appreciate her Masuda

They are really helpful at providing quality services

I have submitted three email complaints at this time regarding the customer service and lack of communication at MedVidi. I figured I’d bring it here for others to see. This company would be so much better off if they hired more competent and available customer service representatives. This alone will drive them into the ground. Do not promise something you cannot uphold (i.e., responsive customer support). MedVidi has the potential to be a great company. The platform is easy to use, the doctor I see is great and I’ve heard great things about other providers there. Unfortunately, that isn’t enough to continue countless outreach attempts in hopes of hearing back from someone when there is an issue. It’s a shame it’s come to this. It hasn’t always been this way, but has gone completely downhill within the past 2 months. Emails, texts, calls…all to not hear back or have zero follow-through on your requests if you do. For a telehealth company, which many of us use out of convenience due to busy lives, this is the furthest thing from convenient. Do better. Your patients are real people with their physical and mental health on the line. It is unethical to leave them in the dark or ghost them, especially those that are taking medication prescribed by this platform.

My experience with Fiya was very helpful. She resolved my problem quickly and efficiently. She was very kind, as well. Fiya is a huge asset to your team

Well let’s see. Doctor stood me up twice last night calls and wakes me up two hours early. I am barely awake tells me that he can’t do the medicine I was normally taking before the shortage happenens he can only fill one. He fills one that is too much last month now to little this month. So I check after we hang up be sent it to the wrong pharmacy again after I confirmed and he never signed the script. So I call this morning someone answers tells me policy is they have 24 hours to sign the script I ask to speak to a supervisor and she hangs up so I make sure to hit the one star. I call back and she hangs up on me again!!

Mickey Excellent customer care. Listened to all my concerns and helped to the best of his ability. I called multiple times and he answered and helped and was very kind. Some of the best customer service/support I have ever experienced. 100% a great employee. Highly enjoyable to speak with. Made a stressful situation seem much less stressful.

He was very responsive to my request and helped out with getting a pre-authorization request into my insurance.