Med MartReviews of medmartonline.com

Response from Med MartOct 1, 2021

Bob, Thank you for your feedback. We sincerely apologize we couldn't get this product to you faster. However, we have cancelled your order and are processing your refund. If there is a chargeback already pending, I will get this authorized as soon as possible with your bank. If not, I can issue refund promptly. Thank you, MedMart Team

Response from Med MartOct 1, 2021

Good evening, Thank you for your feedback, we appreciate the opportunity to better ourselves. We truly strive for excellent customer service so I sincerely apologize for the unsatisfactory experience. We, as most companies, are facing challenges with staffing. We are working on building our team to decrease wait times as we want to provide the best customer service possible. We appreciate your patience and feedback. We would love the opportunity to serve you in the future so we can provide a better customer experience. Thank you, MedMart Team

Response from Med MartOct 1, 2021

Good evening, We sincerely apologize for the delay. We are doing everything we can to keep our website current with lead times, but we are finding things change without any notice at times. We appreciate your patience while we and all business navigate this out of the ordinary time with delays in production, freight and staffing challenges. As mentioned in a previous conversation with a representative, this product is at a 40 day lead time, so we are almost there. Thank you for your understanding. MedMart Team

Response from Med MartSep 28, 2021

Hi Dora, Thank you for the feedback, a representative reached out via email today with information on your order. Please let us know if there is anything else we can assist with. We hope that you will reconsider your review once you receive your product. Thank you, MedMart Team

Response from Med MartOct 8, 2021

Regina, I see you have been in touch with a representative, but your product is on the way! Thank you for your patience as we (along with most businesses) are seeing delays in production and freight. Thank you, MedMart Team

Response from Med MartSep 24, 2021

Mr. Mashnouk, You and I spoke on the phone in regards to the return. I advised you at that time that slings are typically a non returnable item, so I would see what I could do. I am still working with the manufacturer in regards to getting this returned. As soon as I am able to obtain the return information, we will send it to you via email. Thank you. Med Mart Customer Service

Response from Med MartSep 23, 2021

Jack, When a product is ordered with standard delivery, this does not include set up. We offer a white glove service, if this option is added a technician will bring the product into your home and set it up. Since this option was not chosen at check out, regular delivery was provided. We are sorry for your dissatisfaction, but we followed our protocol which is stated on the website in the event an item is returned/refused at delivery. Thank you, MedMart Team

Response from Med MartSep 23, 2021

Hello sir! We do apologize for the delays in your order, but unfortunately, delays with the manufacturer are beyond our control . From what I am seeing, your order shipped out yesterday, 9/22 via Fed Ex, and has and eta of 9/23.