One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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I am getting a knee replacement and the surgeon recommended a cold device to minimize swelling of the knee and aid my recovery. I found out that the Breg was the brand recommended so I Googled Breg and found that Med Mart carried what I wanted. The order process was very easy. The price was better than the doctor's office quote so I placed the order and two days later FedEx dropped of a package at our back door. Great service. Thanks Med Mart!
Response from Med MartMar 5, 2016
Wonderful to hear! Thank YOU so much for your feedback and we look forward to being able to help you in the future! We appreciate you for choosing us!
JD
James D.
What Service!
One of the better companies to do business with! I called and spoke with the knowligeable sales representatives who helped me purchase the correct system for transporting my chair, complete with all the accessories to allow it to "swing-away", and make the power connections. The unit arrived in excellent condition at no freight charge too! Very happy customer...oh yes...he helped arrange financing too!
Response from Med MartMar 5, 2016
You worked with David on your order and he said YOU were great to work with and appreciates the compliment!! We would be happy to help you anytime and appreciate YOU for being our customer!!
JF
Jeannie F.
Incredible Customer Service!
Julie in Customer Service was an absolute angel to work with! She helped me to make choices about a lift chair for my husband. Delivery was estimated at 30 days and it arrived in less than a week! I couldn't have done it without her! Thank you Julie! Also, the delivery person that brought a rental chair AND the delivery person that delivered the new chair were both very polite, prompt and thoroughly explained the uses for each chair. You have a FANTASTIC staff and I will look to your company next time I need ANYTHING you can supply!
Response from Med MartMar 5, 2016
Thank you very much, Mrs. Frost! I told you I'd have one for myself because it's genuinely... that great! I'm pleased to know we share the same opinion as I presumed! It would be a delight to work with you again even if only for some advice. WE LOVE making your life slightly easier and in this case, "comfier." Thank YOU for choosing to do with business with us!
JL
Jennifer L.
Excellent, easy & quick delivery. I'll order again.
Thank you! Excellent easy & quick delivery. I'll order again.
Response from Med MartMar 5, 2016
No, no, no, thank YOU!
EW
Edmy W.
Excellent service
Fast delivery and they are so thoughtful because we ordered around feb12, 2015 and then MedMart send chocolate with the item we ordered. I think that's the way they greet me happy Valentines.
Response from Med MartMar 5, 2016
Mr. and Mrs. Wahiman- Your "gift message" on your order was so sweet, it touched me and we felt the need to add that special little sweetness with your package. Happy Anniversary to the both of you and our hopes are for many, many more! Thank YOU for your business!
TD
Terri D.
All around awesome purchase process!
The poor representative who helped during my purchase had to deal with me, my mom, and stepfather all at once on speaker phone the whole time while we asked countless questions, over and over, and fought over the fact that I decided to pay for it. I have taught customer service in a corporate setting for years, so my expectations are higher than most, and she was exceptional. Patient, knowledgable, sense of humor, kind, understanding, helpful, and most if all HUMAN. In this world of hurry up we never felt that way. We felt we mattered. Which when dealing with the elderly is important. The scooter can more quickly than promised, was exactly as ordered, and is just ideal!!! I only hope the after care is the same! Thanks so much!
Response from Med MartMar 5, 2016
Wow! What a wonderful review! We're completely used to this world we work in and where the frustrations, difficulties, confusion, overloaded options and just everything are simply overwhelming. The service you received is a reflection of our hearts which is in the right place. YOU ALL SOUNDED JUST LIKE ME AND MY FAMILY many times with different elders in different scenarios! The craze!! I yearned for someone's patience, understand and kindness so why not provide it when it's needed most?! Thank YOU for entrusting us and allowing us to make your lives slightly easier in one small aspect. We're always a chat or a phone call away!
AC
Alan C.
Excellent customer service
I had no trouble and the customer service representative julie was very helpful with helping me with my order.
Response from Med MartMar 5, 2016
Hi there, Mr. Cloke! Thank you for the compliment and it's always an absolute pleasure! (I'm still waiting on our hand made medical equipment bags to come in from our local designer and the moment they do, one is on its way to you!) We really appreciate your business and entrusting us to serve you! Thank YOU for being our customer!
RP
Robert P.
highly recommend Med Mart
Julie was very nice to deal with. I needed a Go Chair quickly and she took care it, called me back promptly a couple of times to keep me informed. Unfortunately my mother got very ill and I had to return it, but in the next few months, if she improves, I would not hesitate to order again from MedMart.
Robert Puopolo
Response from Med MartMar 5, 2016
It was an absolute pleasure to work with you also and always will be, Mr. Puopolo. I was saddened to hear about her condition and hope all is looking up for you all. If we can ever be of assistance, we have you covered. Thank YOU for choosing us,