Med MartReviews of medmartonline.com

I ordered this bed for my 95-year-old mother. I got an email saying that it would be delivered last Thursday. Then another email saying it would be Friday, when I already hired workers for another job at her apartment. They said that they could set the bed up at no extra charge. Friday night, I got a phone message saying to call for a delivery time for Monday. I called & was told that they couldn't deliver till Tuesday. So, now my mother has to go 5 days without the bed & I have to hire people to set it up. Horrible customer service!

Terrible experience. Misinformation, wrong equipment delivered, late equipment, bad delivery dates, no compensation for gross errors equipment that seems used NO VETERAN CONSIDERATIONS

order indicated to ship Nov 15 however it has not and an email to the Helpdesk has gone unanswered to this point

Ordered and paid in full for an order was told in stocks 7 to 10 day delivery after 2 weeks and 8 calls all ways told same lie some o e will call in 24 hours a lie evey one in the company even management tells you now they say they need 16 more days to pick the order sales was to call me yesterday with an update another lie no calls. Very very poor service great and taking money then ignore you

The customer service stinks!! No matter what prompt is chosen, nobody ever returns the phone message !! I have left countless messages asking why I received a different product instead of what I ordered. No response! Later in the day someone finally got back to me and explained why the item was changed but it virtually was the same unit, just with increased weight capacity. Just started to assemble the unit but now missing some critically needed screws to attach the battery pack! They said they will have the manufacturer send them overnight.

Refused to allow the return of a product I ordered in error. Needed the electronic version vs magnetic peddle exerciser. I contacted CS multiple times within time frame to return and receive a refund. CS told me they would have to contact the manufacturer and they would call me back. They did not contact me. I waited a few days and called CS. Got a different person who I had to start over with. They refused to allow me to return the product. They did not have the electric version so I was unable to exchange for the electric version. I did not realize there were two types. I am paralyzed from hips down and cannot move my legs to peddle, I had to order the electronic version from another comp which had it available. The manufacturer did not loose anything if they would have accepted my return because I purchased a more expensive version which was manufactured by them. I received POOR CS and am very disappointed with your company!

I still haven’t gotten it. I don’t know why you want me to review before I get it.

Waiting for refund...no follow through. I'm ready to write a PUBLIC REVIEW NEXT!