Med MartReviews of medmartonline.com

My scooter was delivered very quickly. However I ordered it in the beginning of October and still am waiting for help. I have a $2600 scooter that won’t charge. It didn’t work when I received it. So I have never been able to use it. I have emailed 4 times, called 3 times, and no one returns my call. They keep taking a message telling me someone will call and no one does. So it sits in my garage. I am beyond disappointed in this company and would never consider doing business with them again. I am not sure what to do at this point but my suggestion is—find another company. If anything goes wrong, you may be out of luck.

DISHONEST.... Canceled my order, never notified me. Lied and said they reached out via email, but could not produce any such email. Our family vacation had to be rescheduled because I didn't have a wheelchair. Heartbreaking, and then to lie...

The worst place to buy something you depend on for mobility. They sell items that they don't have in stock and then they keep pushing the ship date out when you call. This company is terrible never order from them.

I keep getting generic answers and still no tracing number or scooter. Horrible service all the way around.

Holes were missing in cart. We are going to have to send it back

We have not received our s schooter yet it's been 3 weeks .we are very unhappy

You are the worst people i have ever dealt with. Your company has stolen my money. I got a return label and returned a new sling that I ordered because it was the wrong size. I had to cL the company that made the sling even to get you to take it back even though it was your fault I ordered the wrong size. It has been over a month now that you have had my money and the sling back. I STILL DO NOT HAVE MY MONEY BACK! VERY VERY UPSET YOU CAN REACH ME AT 8704052341 379 BACKWOOD DRIVE MIDWAY ARKANSAS UPDATE: Well I finally got most of my money back after almost 3 months and several telephone calls and finally using a company called trust pilot to write a review of my experience with Medmart. They still charged me the delivery charges and a restocking fee even though it was their fault that I ordered the incorrect size originally. I did however find a good company that was very nice to do business with. I ordered the sling and got it even cheaper by around 20 dollars. During my trying to work with Medmart they had offered me a 10 percent discount but when they gave it to me they put the 10 percent back on my PayPal account as a refund which made it impossible to get PayPal to ok my case against them. After I got the discount I called the manufacturer because the person at medmart wouldn't give me the refund because she said that the manufacturer would not accept it back. The manufacturer told me to call the person back at medmart and tell her that they would take it back as long as I sent them pictures of the sling and so I called medmart 3 times trying to get ahold of the lady I talked to. Every time I called she was busy they said. I finally told someone else about what the manufacturer said. I went ahead and took the pictures and sent them to the medmart team. They then sent me after several days a return label. No mention of me paying the shipping was told to me. And no mention of a restock fee either. Finally after not hearing a thing from them and not getting my money put back on my PayPal account I gave them another call. The so called supervisor called me back and told me that I would have to pay a restock fee and pay the delivery charges both ways even though it was their fault I ordered the wrong size and they had the sling back in New condition. Never used. I told her that I was going to have to take it up with PayPal and she said well you just do that. So I did. After a couple more weeks I was told that because I already was given a refund that was supposed to be a credit they could not approve my complaint. I waited another week because I thought that they would go ahead and refund my money since there was no longer a PayPal investigation ongoing. The lady at medmart told me that they could not do a refund as long as there was a PayPal complaint ongoing. Out of the several times that I waited to get ahold of the supervisor that said her name was Margaret I only talked to her 2 times. Once at the very beginning when she gave me the 10 percent CREDIT not refund an when she called after several weeks of my trying to get ahold of her concerning my refund. Because of how long it took and everything I had to do in order to get only a partial refund I am still very upset with the medmart company. I tried to tell them that they needed to put the measurements of the sling on line so other people would not order the wrong size but they ignored that and to my knowledge have still not done so. I found the measurements on the manufacturer sight and wrote to Margaret's attention that this was the way that people needed to choose the size and not by weight alone. She told me originally when I talked to her the first time that they did not have measurements. Funny I was able to find the measurement right there on the manufacturer sight, and also on the company's website that I did finally get the right size sling for less money. Even less that it was with the 10 percent credit that Medmart found hard to give. Only after rating my experience with them did they offer anything more and then they still kept some of my money. If they would have given me a full refund I would have ordered the correct sling from them but that was not the case.

Waited 2 weeks for delivery and now after my inquiry I have been told to wait a few more weeks for word on delivery. Not cool MedMart. I am thoroughly disappointed.