Med MartReviews of medmartonline.com

Response from Med MartFeb 15, 2022

Thank you for your feedback. The product shipped prior to your request, so we were unable to make this change. Thank you, MedMart Team

Response from Med MartFeb 10, 2022

Mr. Appelt, Thank you for your feedback. We strive for wonderful customer service, I apologize this is the experience you had with us. Given the current state the world is in, most businesses are experiencing extended lead times. The website reflects accurate ship dates, these can change with no notice. However, we are doing everything we can to keep them updated. Thank you, MedMart

Response from Med MartFeb 10, 2022

Good evening, Thank you for your feedback and I understand your frustration. Due to the pandemic most businesses are seeing extended lead times due to supply chain and freight challenges. The website is updated daily, but the lead times can change with no notice. If we can be of assistance in the future, I recommend calling to speak with a representative to confirm the product you need is in stock. Thank you, MedMart Team

Response from Med MartFeb 4, 2022

Good evening, I am sorry to hear of your dissatisfaction. I looked through your order and see you placed an order and requested to cancel it same day. However, the item you selected is an stock item. As soon as the order is received, the process begins-this is to ensure these very important products get to our customers as advertised. Per our refund/cancellation policy-once a product is shipped, we are unable to cancel it without fees. Please note, the only day we do not have live representatives answering phones is Sunday, so this did not impact the process. Thank you, MedMart Team

Response from Med MartFeb 2, 2022

Hello Mr. Wallstrom! The order wasn't placed with one of our representatives, so I am not sure how the address was messed up on our end. No worries! I was able to get the address fixed, and send you a new invoice with the corrected address. Please let us know if you have any questions.

Response from Med MartFeb 2, 2022

Good evening Carol, Thank you for your feedback. I sincerely apologize, it is never our intention to give anyone 'the run around' as we strive to make our customers lives easier with the products we sell and our customer service. It appears you have spoken with a supervisor and your refund has been issued and is in the way to you. Thank you, MedMart Team

Response from Med MartJan 20, 2022

Thank you for your feedback, I see your sales representative has reached out to be of assistance. Thank you, MedMart Staff

Response from Med MartJan 20, 2022

Thank you for your feedback. We understand your frustration with the extended time it took to receive your chair. Since you selected a custom build chair, the build time is longer, however the extended delays are not typical. Unfortunately, the manufacturers are experiencing what all businesses are right now which results in unforeseen delays. We sincerely apologize that was the experience you had. We are doing everything we can to keep the website accurate and to stay in touch when we are made aware of extended wait times. We hope that you will consider us for future business as this is not the norm and was out of our control. Thank you, MedMart Staff