TONETTA H.
I tried to get a hold of Customer Hold…
I tried to get a hold of Customer Hold several times the day after placing the order. I waited for a half hour on hold. I left a message for a call back. And I left a message. I never got a call back. I also left a message in email to the customer hold email associated with my order. The reason I called was because I was emailed a coupon the next morning after placing my order. I wanted to see if I could adjust my order to use the coupon. I finally got a hold of somebody from order placement who told me that now that the order had shipped I could not use the coupon even though I tried to get a hold of customer service several times. Is very frustrating that customer service does not answer the phone or or call back after leaving multiple messages.
Response from Med MartOct 31, 2024
Hi there, I reviewed your order and our call system because this didn't sound like a typical experience when calling us. I did locate the call on the 22nd at 630pm EST, our customer service hours are Monday-Friday 9-530 EST. We have a 10-minute hold max during business hours also so if you need to call in during business hours, I assure you won't be on hold for 30 minutes. I see also you had a coupon code used on your order already, and coupon codes can't be combined. That would have been the reason why customer service advised it couldn't be used. I hope this helps to clear things up and we're happy to help in the future any time we can. Thank you for choosing Med Mart!!