Med MartReviews of medmartonline.com

Never told when, o if, item will ship.

It didn't come. Where is the wheelchair?

Return information is posted on the main page of the website. It said it would be easy with no hassle but it appeared to be the total opposite. The return details for specific items aren't even posted on the item's detailed information. It doesn't tell us if we can return an item or not. I had to find the hard way that I couldn't return a battery. There is a very long page with information about what items I can return or not on the website and it doesn't talk about not accepting returns on the battery until you get to the end of the page!!! No one is ever going to read the whole page to know that and it doesn't say when I look at items that I can't return them, ontop of that, in the main menu there is information talking about what I can return any item!!! It is very misleading, false advertising, and a trap to take away customers' money and they aren't taking the money of normal people, they are taking the money of handicapped people!!! Horrible service!!! I lost around $300 dollars with no chance of a refund or exchange.

I made the order and was charged the money, but did not see any information about the tracking # or delivery date

Horrible!!!!!!!! Bought a product, the product was delivered later than i needed it. I am trying to return it (on time, as return policy states), brand new, never even taken out of the box - very unsuccessful. Filled out the return form on line, never got a confirmation email. Called the customer service 3 times (about 30-40 min on hold), spoke to representative only once, was promised to get an email, never did. It's been 3 weeks process to get a return label. Very upsetting! and this site is used only for needed people

BEWARE: this company does not stand behind its products. I was looking for a lift chair for my dad. I owned a Radiance for my home in NC and he loved it. So I wanted the same for my SC home for him. I was finding them on backorder everywhere so I contacted medmart. They proceeded to tell me the Radiance had been pulled from the market due to issues and recommended another chair describing it as "same as the Radiance but without the heat function" Since the size and comfort was most importance, I needed the LARGE size, I ordered it. Well its NOTHING like the Radiance. I then called other mobility stores including the one where I bought my Radiance and they all told me that it had not been pulled from the market but was just very popular. So I feel I was lied to by medmart in order to sell me something they had in stock . Now, when I tell them its not working for us they refuse to allow us to return it. It clearly doesn't matter that someone with issues is uncomfortable because they relied on what a salesperson said. We have had it in the home for 2 months but no-one really tried it until about 3 weeks ago since the person it is for (my dad) was not present at its delivery. Its pretty sad to me that a company that purports to be about helping those with mobility challenges lies to customers to get them to purchase something that they know is not what they need. But that is exactly what happened. I will be discussing this w/ Pride directly as well as their dealers shouldn't misrepresent the status of their products!

Still havent recieved my roho wheelchair cushion. In fact it hasnt even shipped and its been a week. The item in question was im stock supposedly.

I did not receive a receipt, HELP desk not helping, i requested account to Sandra Brown RSVP soobn