Med MartReviews of medmartonline.com

Order was placed, suppose to be shipped the following day! Notified 2 days later it won't be shipped for probably 10 day's, but you have already charged my credit card and I don't have my item!!!

Margaret definitely went above and beyond to get me a chair I could live with. It is always difficult to fit customers over the phone, I am sure. I was able to send the Viva Radiance chair back under the manufacturer's warranty. I had bought a three-year warranty in addition to the purchase of the Viva Radiance chair. The new chair I got was the Cloud chair, and it will suffice. However, I did have to pay extra for this new chair. Med Mart had no problem going into my bank account and taking their extra money for the new chair. But when it came to sending me back my refund, all of a sudden Margaret said that it was not possible to send it directly to my account, that she had to send a paper check. She claimed to have said a lot of things I cannot remember. I understand all the calls are recorded. I hope so for Med Mart's benefit. You should review it. You may need it. I cannot walk or drive as of a week ago. I have no way to deposit a check. Plus Extend has prorated it, for some reason. I have contacted them, so we shall see what they want to do. I did not use their warranty plan in any way. I am contacting them to see if they will authorize the extra $72.00 they are holding to be sent to me. I suspect Med Mart are the ones actually keeping that money, anyway. I will find out and I will be getting my money back, one way or the other. My legs may not work, but my mind does. I went through physical pain because of the first chair, emotional stress and now financial stress. This all adds up to elder abuse. So, while the customer service was great in getting me a chair I could live with, it sucked when it came to the money practices. Margaret gave me a dozen excuses, but that is all they were ... excuses. That doesn't help me buy groceries next month. Some of us live paycheck to paycheck, penny to penny and I was depending on that refund to cover what I had to put out for this new lift chair. Margaret pointed out that she helped me to "the best of her ability." I do not doubt that. I just don't think her ability is sufficient when it comes to the financial end of business which affected my needs. I gave two stars for the nice chair I did end up with and I know Margaret tried, but they lost the other three stars because of the failure to communicate with me and the dishonesty involved ... not to mention the rudeness of both Margaret and the customer service reps today. Perhaps an in service on dealing with their customers would be of help. UPDATE AFTER MEDMART ANSWER. The call you need to listen to is the initial call between Margaret and I where she claims she told me all sorts of things that I certainly cannot remember. Such as she would keep me posted on the details of the progress. The fact that she arranged for me to get a chair that I could live with, AND had to pay for (it really should have been an even swap, since the Radiance line is defective) is simply just Margaret doing her job. I expect that. No big thing there. I would have expected it from anyone other employee I spoke with at MedMart. I have acknowledged that. I have contacted Extend. The three year warranty through them was to kick in AFTER the one year manufacturer's warranty had expired, this is how it was explained to me when I purchased the chair. I would not have purchased a policy that my homeowner's insurance would have covered. I think it may have been someone named Julie who took my original order for the Radiance chair, but don't hold me to that, I truly cannot remember, and it was ordered through an online chat via Med Mart's website. I have revised my star rating to one star and would give minus one star if I could. NO ONE called me and told me about the reduced amount I would be getting from Extend and that Med Mart would be stealing the rest of my money. Dilly has been the only one who has been honest with me, she did tell me the correct amount had been processed. I accuse Med Mart of elder abuse: physical (from the time I had to to without a chair due to the defect), emotional abuse from the stress and now financial abuse. Cindy Martin 6/15/2022 Oh, and could you please send me the warranty information on this new Cloud chair. I don't feel like having this happen again where I need the information and do not have it. Now that I understand how these warranties work, but have a quality product, all should be fine. I will be getting the extra 72.00 through Extend.

I never opened the box with the strap, and you still did not allow a return. No warning about this, and I am very displeased. I wish I could give ZERO stars, because 1 star is too high.

I would give minus stars if I can. The bed came broken.

I phoned MedMart prior to ordering a commode/toilet chair, to ensure the item was in stock and would ship as indicated on the website ("Ships by Jun 14th"). The item shipped immediately, and was received on Jun 10th. HOWEVER... It was a USED item. Wheels were dirty and with a worn "stripe" around the center of each wheel, the plastic wrap that was supposed to be around the footrest was already removed, and the arm supports were already attached -- despite the User Manual stating clearly: "Assembly upon delivery: The product is supplied with parts assembled with the exception of the arm supports and footrests. Assemble as shown in figures D and F." The MedMart website also clearly states: "For hygienic reasons this item is No Return - No Exchange". SO WHY/HOW DID I RECIEVE A CLEARLY USED ITEM? I called 3 times (immediately upon receipt of the item) and remained on hold with Customer Service for 15-20 minutes each time and never reached a representative -- the line would automatically disconnect, indicating a call back would be received. Unacceptable again -- as I selected the option to wait on the line each time, at the beginning of the call. Additionally, they also sent me the wrong seat. An "upgraded", more expensive version of what I ordered -- which I did not want. Finally, I wrote a 1-star review on their website, received a confirmatory e-mail to ensure I actually was the one who wrote the review, to which I positively responded. That was 3 days ago. The website does not reflect my review anywhere. I also sent an e-mail to MedMart's help desk site -- no responses to date.

I bought the scooter for Mike pool at medmart which the sale went fine but after the sale it seemed like nobody cared if I got a working scooter or not it's been 3 weeks now and I just today got the 2nd new scooter sent to me which I put together and seems to be in fine working order but as far as what's happened over the last 3 weeks the communications are very poor and I don't know that I will be doing business with medmart again I'm sorry but I feel like you guys drop the ball so if somebody wants to get in touch with me about this my number's 5015544589 feel free to give me a call I would love to talk to someone about this issue.

Horrible. Very late delivery for 95 year old mom who was suffering

Delivery order stated 4 day delivery for standard fabric chairs "in stock." Difficult to get through menu. Wait on phone with service rep. 1/2 hour Service rep was abrupt and difficult to understand (foreign accent) Service rep:"chair ready June 16 (maybe) @ mfg. + 3 days shipping" I am a 84 year old - lots of chairs on market next day delivery. I am prepared to cancel order & start over.