Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Margaret H.
Service was fine, I am concerned where I can go for service?
Response from Med MartNov 3, 2025
Hi Margaret, You can take your purchase into any of our Med Mart stores for service, or if you give us a call we can have a representative come to you. Thanks, Team Med Mart
Stanley W.
Be aware of the weight of the bed. It took 2 strong individuals to assemble the bed. Consider the in home delivery and assembly. Some instructions were a little confusing but overall I had a successful project.
Response from Med MartOct 30, 2025
Hi Stanley, Thank you for your feedback! We’re glad to hear your bed assembly was ultimately successful. We appreciate the tip about the weight and the importance of in-home delivery and assembly, it’s helpful for others to know. Thanks, Team Med Mart
Jim T.
Love sleeping on this bed - still very comfortable after 8 months (possibly because I got the better mattress: Total Care Cool Gel). The controls are easy to use and reliable. I use the head incline every day but rarely use the knee incline. I love where the head incline fulcrum is located - above my hips. On other beds where it is lower nearer my hips I do not find it as comfortable. I have moved the bed to two different homes which requires removing the headboard, footboard and the long rod which drives the incline mechanism. But the movers had no trouble putting it back together. So why not 5 stars? Because it squeaks getting in or out of bed! Started about one month after assembly or one month after being moved. Med+Mart gave me the name of the manufacturer whom I contacted. They said 'oil the hinges'. That did not help at all. Here is my final solution after many months of trial and error. It involves the small protuberance (about half the size of pea) under the bracket 46 inches from the front edge of the footboard. That bracket joins the top and bottom bed frame supports. The 'half-pea' is hard to spot as it hangs from the top flange and rests against the bottom flange. The gap between the two flanges is a little more than 1mm. Layman solution I got some wooden shims that are used to align door and window frames from Home Depot. With a hammer I jammed the shim into the gap between the two metal flanges. The bottom of the 'half-pea' may end up splitting the shim but this solution did work for a month or two before the squeak came back. In hindsight maybe jamming a metal washer in the gap would have lasted longer? Pro solution I used my car jack under the metal bed frame flange to raise it about 1/4 to 1/2 inch. This widens the gap from 1mm to 2mm. Then I took a jig saw with a metal blade and cut off the 'half-pea'! If you don't support the frame with the car jack it will collapse onto your saw blade making it very hard to remove. This time I used a black plastic composite shim from Home Depot and gently hammered it into the gap. Now remove the car jack. By cutting off the protuberance the bed weight should now be spread over the whole shim preventing the splitting that occurred with the Layman solution. I am not recommending anyone else use this Pro solution as it almost certainly voids this part of the warranty which says "Limited lifetime on welds and Frame." But no regrets here: I value silence over warranty!
Response from Med MartOct 24, 2025
Hi Jim, Thank you so much for your detailed and insightful review! We're thrilled to hear how comfortable your bed and Total Care Cool Gel mattress have been over time, and that you’ve found the controls and design so practical for everyday use. We also really appreciate you sharing your experience troubleshooting the squeak because that level of detail can be incredibly helpful to others. We’re sorry the initial fix from the manufacturer didn’t resolve it, but we admire your persistence and problem-solving skills! Thank you again for taking the time to share your experience and for choosing Med Mart. Thanks, Team Med Mart
Eldon P.
Nice product, fair price, too early to tell about service.
Response from Med MartOct 17, 2025
Hi Eldon, Thanks for taking the time to leave a review for us. We appreciate your feedback about the scooter and hope your that if you ever have to work with our service team, you receive excellent service. Thanks, Team Med Mart
Paula J.
So far so good have not gotten the bed yet
Response from Med MartOct 9, 2025
Hi Paula, We are happy to hear that you've had a positive experience thus far and we hope your bed is exactly what you were looking for. Let us know! Thanks, Team Med Mart
David G.
I had several conversations with Lynn back-and-forth and she was very pleasant and patient with me. I look forward to receiving your product.
Response from Med MartOct 9, 2025
Hi David, Thank you for your kind words! We’re so happy to hear that Lynn provided such pleasant and patient support throughout your experience. We appreciate your business and hope you love your new product once it arrives! Thanks, Team Med Mart
Bert K.
COURTEOUS,RESPECTFUL,ANSWERED MY QUESTIONS, SHOULD BE A 5 STAR, BUT THEN THAT LEAVES NO ROOM FOR IMPROVEMENT
Response from Med MartOct 3, 2025
Hi Bert, Thank you for your kind words! We’re so glad our team treated you with courtesy and respect, and we’ll keep striving to be even better. Thanks, Team Med Mart
Karol
Kriston stay on while the rest of the crew left for home. She answered all my questions and took my order. Very polite.
Response from Med MartSep 28, 2025
Hi Karol, We’re so glad Kriston was able to go the extra mile to answer all your questions and help place your order. We’ll be sure to share your kind words with her and thank you for recognizing her outstanding service! Thanks, Team Med Mart
