Med MartReviews of medmartonline.com

We had medmart install a stairlift February of 2025. I call Medmart on April 25, 2026 saying the chair had stopped working. They told me they could not come out until 5/8/26. When they did come out they said the battery was bad and charged me $388.64 for a new battery and labor. I called the office and asked why I would be charged so much when the unit and original battery were only 16 months old. They said batteries were not covered after 6 months and there was nothing they could do. I asked how long a battery normally lasts snd was told 2-5 years. I would think as good customer service they could have reduced the price given the unit was not that old. I would definitely take this into consideration if you are thinking of buying any equipment from this company. I will also be following up with a BBB complaint and post my experience on Facebook to make new customers aware of med marts policy .

You keep asking me to review a product that I have never received. I was told it would be 25 days. We’re beyond that now and my patience is running thin. I really can’t give you a recommendation.

Had to return product. Be very aware that you have to pay return shipping PLUS a "restocking" fee. Those 2 things added up to half the cost of the lift we returned. Also they take their own sweet time returning your money. They say they get 30 days which is ridiculous. Contacting customer service is a joke. They definitely have their standard statements. At this point we are out over $600 between shipping and "restocking" and they still have not processed what little refund we have coming. I will never buy from them again. As a disabled person I don't have the money to throw away and waiting for the refund for 30 days is ridiculous

Stairlift quit working. Repairman couldn't come until a week later. That's too long to wait for service. Stranded in house.

Said it was shipped then back ordered the item. Then asked me for a review before the purchase was complete.

Thought it was a great chair till it started listing and realized it wasn’t the same chair mom has Much harder, narrower, shorter, listing to the right. Placed order but they didn’t have the same chair covering? I should have ran away then. Bait and switch is their game RUN away fast from this company

Customer service is awful. Very slow response time. They really don't care about people, just money.

Buyer Beware – Their white glove service is not what it is a cracked up to be, the pallet will be dropped in your driveway and you will wait 3+ weeks to get you product set up. They do not have a network of technicians to perform this set up; you will need to work with the technician schedule and not your schedule. Should you get a defective product they will want to charge you a 20% restocking fee, to avoid this restocking fee they will send you parts for you to replace as they do not have a network of technicians to replace that defective part in a timely manner. You will fight like hell to get your money back and yes I did do a charge back. Would you pay for defective merchandise, What do you expect. I had to threaten legal action to get this resolved