Med MartReviews of medmartonline.com

We purchased a Cloud MaxiComfort reclining chair with heat and massage in November 2021. The chair stopped reclining June 24, 2022. I called MedMart on Monday, the 27, and spoke with Sandra. She sent an email with instructions to reset the hand control. She also had a tech call me to possibly diagnose the issue. The tech and I discussed the chair, the cables underneath, and the likelihood of the hand controller as the reason. There was a power cable running under a foot, but that turned out to be a power cable for the heat massage which is still working fine. June 28 was a wasted day as Sandra was out of the office and Ana could not help me. She said she'd ask a manager to call, but no manager has ever called. Late on the 28th, My wife got an email that stated MedMart was waiting for more information from us. This was confusing as I had no idea I was to report anything back to them as the tech was going to call them, I called on the 29th and talked with Sandra who said the communication with the tech was misleading and she'd look for a replacement hand controller, or have a replacement from Golden (the manufacturer) send one. I know I mentioned overnighting it to Sandra. The controller she found was sent UPS ground. It's now July 5th and the hand controller did not fix the problem. I called back and spoke with Sergio who said He'll look for an available tech in my area and get back to me in 24 to 48 hours. And, by the way, labor for diagnostic and repair is not covered! Shop for a great chair at spinlife.com, they offer 1 year parts and labor on the same chair. I'll keep you posted on the progress of this.... Waited another 48 hours for Sergio to call back with a tech status for the repair. No call, message, or email. Lilly is now trying to help with a tech status. I'm in the L.A. area. Techs shouldn't be difficult to find here. Well, 2 days ago, I got an email from Sandra. Said she found a tech for $150.00. I responded that night to go ahead and schedule the repair. No response yet. Lack of care and urgency from Med+Mart is telling. Their site says they promise A+ service. Maybe we have different thoughts on A+ service.... Now left a message for Tony Augustine, the GM. It's late so hopefully tomorrow will get some results. Well, no results a day later so called and spoke to Lori. She sent me ack to Sandra. Sandra stated she needed "good funds" before scheduling the tech. I gave her CC # and info. She said she'd let me know when the tech would come out. I pressed her on the timeframe and she started with a week or 2. After some discussion re: lack of follow up and care on their part, she stated she'd get back to me with a date ASAP. That was an hour ago. I'm crossing my fingers at this point. The lack of earnest care by MedMartOnline is glaring. Sandra stated this is normal customer service for an online company........ 8/25/2022 update, no resolution. Still trying to work with MedMartOnline as they hired the tech to fix the chair. Tech having trouble obtaining parts.

If your parent is sick and can’t walk DONOT use them. Horrible horrible experience. Just go to a different third party site, they all have the same scooters. Just don’t use them! You will regret it.

Very unhappy with not receiving a safety belt with wheelchair. It is very concerning that item is so critical and does not come with product

I called to place an order and explained that we had an oak headboard with attached base boards around the frame. When I asked if the "Kalmia Perfect Height Hi-low Adjustable Bed queen bed and it's frame would fit into said oak headboard with attached base boards, they told me it would. They also stated the tech crew would remove the old frame and mattress, then insert the new bed. I ordered the bed including the Premier In-Home Delivery - $500, which came to a total of $5600. When the tech crew arrived to put the bed in, none of the above was true, and it was a total disaster. Thankfully, the tech crew helped, but the oak frame was too small for them to just insert the bed, so I had to quickly arrange for my extended family to get a truck and pick up the old bed. If MedMart had just made sure that the tech crew knew what was expected, and further explained to everyone what could and could not take place, the delivery would not have been a disaster and all parties, especially my mom who the bed was for, would not have been so rattled. I am extremely displeased with the service of MedMart and would not recommend them to anyone because of the mishaps that occurred. Update based on reply, Measurements were given, and apparently no one bothered to address said measurements. Like I stated before, this is not the kind of service I would recommend, especially since I was rushed off of the phone, when I called Mike to place the order, of which he read Darryl's notes and had the measurements listed.

I am very disappointed,this trike is not for older people. I found that this trike is very scary. It is hard to use. I am 84 years old.. a young person can use the trike easier. Wish I had known this before I purchased the trike.

MedMart told us my wife's lift chair would be delivered on June 17. I was notified that the chair had been delivered to MedMart on June 16 or 17. I called and was told that MedMart would be giving us a call within a couple of days to arrange delivery to our home. It is now June 22 and we have heard absolutely nothing, and we paid the $275 fee for the Premiere In-Home Delivery. I wish we had been given an honest delivery date, perhaps we could have gotten a quicker delivery elsewhere. Now that you have our money tucked away in your bank account you have disappeared. As my wife and I age I will never forget the treatment we have received from MedMart. My wife really needs this chair!

I ordered a bed from medmart. I spoke with a sales person to ensure that I did not place an order for a bed that was on back order. I was told that the order would ship in 3 to 4 business days. When that time passed and the order still had not been updated. I was told that the shipping time was 5 business days. Even though 5 business days had passed. I asked that the order be cancelled because I needed to make other arrangements. Each conversation I was told that someone would call me back in 24 to 48 hours. They can't cancel orders that have already shipped. My order had not shipped, however each request to cancel the order was met with different lies. When I called and asked to speak with a supervisor because of this refusal to cancel he order I was told that all managers/supervisors were at lunch so I would have to call back. I still don't have the bed and I still can't cancel my order. I would never deal with this company or recommend anyone else deal with them. My next step is the BBB and going through my credit card company to cancel this order.

I ordered the Advance-E 340 Folding Patient Lift and the FREE - Hoyer Padded Head Support U-Sling. The ordering process was simple. The lift arrived a week later than quoted and without the sling making it inoperable. For weeks I’ve called (no answer, automated recording, long hold periods before call is disconnected and no callback) and emailed customer service to notify of the missing sling. To date, I have not received an explanation or follow-up response. This is disappointing given the price point of the product. The lift itself is excellent.