Med MartReviews of medmartonline.com

A pallet with rusty nails and splintered wood was left at my residence. When I called the delivery person they refused to pick it up. It now sits in my yard with me responsible for its disposal which will undoubtably cost me more money and it also puts my child at risk of getting hurt on this pile of splintered wood and rusty nails. I am very unhappy about something being left on my property that I did not authorize and have no way of disposing of. The Delivery company Med Mart uses, Duie Pyle, was rude and not helpful in any way.

I rented a lift chair from MedMart in Kettering the chair we rented was delivered, but unfortunately was missing a part the delivery people went back to the warehouse and got a replacement chair which was 1) gigantic - not sized to me but someone twice my size 2) uncomfortable to the point of not useable 3) the remote wouldn’t stay attached to the side leaving me stranded in a reclined position. I called the next day and asked to have the chair replaced, but was told sorry that was the last chair available So I asked to have it picked up because it was unacceptable and unusable I ended up paying hundreds of dollars for what turned out to be a two hour rental of a chair I didn’t order. “But unfortunately rentals are not prorated” was the only response I got. To say I am unhappy with your company and your service would be an understatement.

Ordered a recliner wheelchair on a Tuesday night call the company on Wednesday morning to see if I bought the right item was told that the item purchased was indeed correct and that it would be shipped on the friday of the same week only to hear on thursday morning my neighbour calling to tell me that a package was left on their property which belongs to me,upon inspection of the package the box was all damage so I called the company and send pictures of the package to them and ask them to Retrieve the package and refund my money. Wasn't taking no chance to ship the package and not sure it contains all nuts,bolts and screws to fit up the chair when it gets to its final destination.Need my refund.

I was told it would be friday when I ordered then thursday then friday again. I signed up for text updates and never recieved one, instead I came home for lunch on Friday and a $700.00 box was halfway up my sidewalk in the middle of my yard without any knowledge of it being there.

I called for information. people who answered did not have any idea about my purchase. time wasted.

Our lift chair is less than a year old costing us $2,100. We reached out to customer service due to the fact the electronics with the remote appeared to not be working. After attempts for the company to send us things we should try on our own to fix the problem, like a wand, and restarting the chair, etc. communication from them became silent. Due to this occurring it was up to us to reach out each time when we were promised something and it didn't happen. In the end we had to contact the general manager hoping for a speedy reply and action of immediate completion of our issues. His office sent us right back to the department we were struggling with to get answers. Now we find out that we have to pay for a tech person to come out and figure out what is wrong with the chair when we were promised a warranty that we thought covered everything including labor. We were also asked to pay up front the cost of the tech repair person prior to setting up a day and time. Due to the lack of communication, care of dealing with the problem, and our negative experiences, we have lost trust in Med Mart and wished we had looked for a more reliable company to handle the purchase of our lift chair. According to Med Mart customer service representative that we spoke to on the phone, "The service we have received is considered A+ customer service for their company." Our suggestion to the public, don't use Med Mart to purchase anything. Find out all you can about the product you want, then use a different company. I received a reply from med mart as you can see below. In addition, you mention this chair will need maintenance and care; however this chair is not even a year old. A tech person did come out and said the control board needs replacement. He said that this is common with these lift chairs. I can understand that, but less than a year??? Does this mean every 8 months we will need to replace the control board? Is that in your verbiage when you sell this chair? As well, the tech person said it will take a month to receive a new control board. If this is a problem with this chair, why aren't control boards in stock and ready to be replaced within a week. Poor, poor business. Sandy Skora

where is my order from 6/20/22 for a scooter that i paid $1845.72 for ??????

6/20/22 MON - Ordered CarrolCS7 bed 42inch, rail, foot/headrest & mattress, paid almost $4K including warranty, delivery and set up. 6/22/22 WED - Received an email update on my order, informed me of: 1) Fedex tracking number with estimated delivery on 6/28. 2) delivery to technicians address bcoz I also got Premier In Home Delivery 3) expect call from technician after 48-72 business hours of receipt, to schedule delivery time & date, and setup. CONTRADICTING INFO: 6/29/22 WED - I got an email that what I ordered was delivered to my house when in fact FEDEX Tracking says it was delivered in FRESNO, CA at 12:49PM signed by Rodriguez (could be the location of the contracted agent/technician for Premier in Home Delivery and Set Up). What is also contradicting info given by MED MART is the time frame on when the buyer will be contacted by their contracted delivery agent for set up and appointment, you cant just rely their words.. UNRESPONSIVE CUSTOMER CARE/CUSTOMER SERVICE: 6/29/22 WED - Called 888-260-4430 Option#2, since no one is available I pressed option #1 so somebody will call me back. Nobody gave me a call back. 7/2/22 SAT 12:35AM - I sent an email to MEDMART'S helpdesk and customercare for somebody to call me. NO RESPONSE. 7/2/22 SAT 12:26AM - I got an automatic response "Your request (#) has been received and is being reviewed by our support staff. 7/2/22 SAT 11:06AM - called 888-260-4430 Option#2, no one is available, pressed option #1 for somebody to call me back. I tried to call again, this time Option#1, was able to talk to a live person and provided me the contracted delivery agent's name and phone number. Saturday business hours has ended without any return call from customer care. NOT DISCLOSING OR GIVING LIST of PROVIDERS for PREMIER IN HOME DELIVERY AND SET UP(Contracted Agent/Technicians). To better serve the buyers/customers/consumers, Med Mart website should disclose or have a list of their contracted Agent/ Technicians and their locations by typing our zip code to see if we need to buy this service. There is no transparency or no check and balance if there is collusion between their chosen contracted moving companies/Agents/Technicians and Med Mart. Imagine, my house is 3 hours drive or almost 190 miles away from the Med Mart's contracted delivery agent Fresno Bekins!!!!! My 81 yr old mom needs the bed so badly for her recovery!! And time is of the essence!!!! Based on my placed call on 7/2/22 SAT 11:06 AM, the guy I spoke to on option# 1 (Sales), also mentioned, that the contracted delivery agent should contact me within 48-72 hours. I have not yet receive any call as of this writing. UPDATE: 7/5/22 TUE - received response to 5 emails from Joselle (Customer Service?) but never got a call back. Stating that my order had been shipped and delivered to the technician's office address since I have a White Glove service. Futhermore, the email assured me that per checking, they are now assigning a technician for me and due to the holidays, they will contact me after 24-48 business hours, to schedule delivery time & date, and setup 7/7/22 THU - I CALLED FRESNO BEKINS, INQUIRING ABOUT MY BED. THE LADY SAID THEY DONT DELIVER. WITHOUT ME INFORMING THAT THE BED WAS ORDERED FROM MEDMART, THE LADY SAID I NEED TO CONTACT MEDMART. IT IS NOW 7/9/2022 1:59AM, MORE THAN A WEEK HAS PASSED SINCE FEDEX DELIVERED AND DROPPED THE ORDERED BED to FRESNO, CA on 6/29/2022 12:49 PM ----I NEVER GOT A CALL UP TO NOW - NO CALL FROM MEDMART AND NO CALL FROM THEIR CONTRACTED DELIVERY AGENT! WHAT I AM EXPECTING I am hoping that management of Queen City Med Mart contact me and step up so that the bed that my mom desperately needs be delivered the soonest possible time. They already charged my card on 6/20/22. OTHERWISE, I WILL BE FORCED TO TAKE ACTION WITH MY CREDIT CARD ISSUER AND BBB. BASED ON MY EXPERIENCE, I AM DOUBTING THIS COMPANY!! CANT DELIVER THEIR PRODUCT, THEIR PROMISE!