Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sonya W.
I’ve been waiting on a piece equipment for over a month. It would’ve been nice to know that it wasn’t in stock and would be a month or longer before I would receive it. Im really disappointed that I’m making payments on something I have not received. I will not purchase anything else from Med Mart
Christopher L.
I placed an order for a hospital bed with setup and a one year warranty on June 10, 2022. It was significantly delayed. Despite calling in July and being told twice that I would receive calls from a technician to set up the bed that day, I never received calls as promised. I eventually received a call on Aug 5 that the delivery would be scheduled for Aug 19. The product was finally delivered, though I received no delivery service call or follow up. It is disappointing to not have the follow through on the delivery. The delays and the communication with regional technicians and customers need improvement. Also I have lost two months of the warranty because of factors beyond my control and was offered no consideration. Very sad while I was waiting on a bed for my sick father.
Response from Med MartAug 22, 2022
Hi! According to our records, the delivery has taken place. We hope that you are satisfied with the product now that you are in possession of it. Thank you, Medmart Team
Ella N.
Still waiting for my wheelchair.thank you
Joe Carpenter J.
Bought my wife a scooter. When it arrived there was a part missing. Called an was told that they would be shipping it. Then discovered that the scooter didn’t work at all. Called and explained the problem. They troubleshooted the scooter and was told that it was the drive wheels. Then was told that it would be shipped as well. Can someone contact me so I will know what is going on? We purchased it so I could take it with us on vacation. To late now. She’s having to get around the best she can. If you can’t fix the problems. Maybe we should request a refund. Just let me know something.
Leslie P.
Ordered lift chair. Phone rep lied about delivery date by 5 months. Was told I needed to pay $275 extra to get chair from truck into house. Delivery had no notice of this, I begged for help to get chair in from rain to garage, paid cash. Medmart promised delivery refund but has not come after 2 months. Chair worked exactly 1 month. Waiting in limbo for backordered part. My 80 mother who needs chair to sleep and elevate has useless equipment. Medmart took down negative review I wrote on their site. Viva Radiance is bad chair do not buy, do not use med mart. We are stuck and out over $2000, we still need to physically lift her and elevate her legs every day. I can’t afford to just buy another.
John M.
Ordered a lift, gave false expectations, and delivery days, couldn’t get through to customer service
Response from Med MartJul 22, 2022
Hi there, You placed your order on Saturday the 16th. I took a moment and listened to the call with your sales rep over the weekend, and she advised you that nothing would be processed until Monday, the next business day the 18th. Tracking shows your order is out for delivery today. I didn't see any calls to us that were unanswered but see where customer service has been emailing back and forth for this order assisting through the week. Hopefully you're getting those replies or perhaps it's someone else helping and you were unaware but we're here by phone for customer service 9am - 5pm EST Mon-Fri and Saturday 10am - 4pm. Your sales rep, Stacey, is available by phone during those hours also. Thank you and kind regards.
Steven
Over $2,000 chair broke in less than 2 years Paid extra for 5 year warrenty. Been waiting since 3rd week of APRIL To get chair fixed!!! Three months and waiting! Over 20 calls make to service department and keep getting run around/excuses! Horrible service! Disabled wife suffering not being able to raise legs. Beware of these ripoffs!
Response from Med MartJul 22, 2022
Hi there, This review is not tagged to any order therefore I'm unable to look into this. Are you sure you ordered from us? Please call in for management so we can see what's going on for you and do our best to help. Thanks!
Brian R.
It’s not even two years old and I’m already having to call your repair office to fix it because it is not working
Response from Med MartJul 22, 2022
Hi there, With powerchairs and motorized equipment, it's really hard to tell when or how they will need repairs but I assure you we will help with parts under warranty if needed and do what we can to assist best. Thank you!
