Jessica T.
If you need customer service, you won't get it from MedMart.
The rep promised I would be getting specific docking devices for the wheelchair lift I bought from MedMart. I sent images through the chat and she confirmed that's what I would be getting multiple times, and that's why I was being charged extra. Well because the rep wrote down my wheelchair make and model incorrectly they charged me for an incompatible docking device. I called in to have them fix it. The rep I spoke to assured me on 2 separate occasions that the docking devices would be shipped separately and would be correct even though the invoice said the wrong one. I received the lift. But I still haven't received the promised docking devices. The rep promised she would send me tracking info for the separately shipping docking devices. But I never received an email or the docking devices. Each time I opened a ticket the office would mark it as closed without actually resolving the issue. Finally since they refused to fulfill the docking devices I was promised, I started demanding a refund for the extra docking device fee. Now they have responded. Of course they are not taking accountability. They keep closing my tickets instead of fulfilling the rest of the order. The thing is I don't actually want a refund, I just want the docking devices I was promised. If you are buying anything from MedMart, you better pray you don't have any issues. Thing is they don't even ship the items, they are just a reseller. So I recommend you find another reseller for the item you want. Just search the item online and look for any other company to purchase through.
Response from Med MartAug 19, 2022
Hello, I have done my best to explain this to you and offered you to return the correct docking device you received and Harmar will send the one that was incorrectly ordered. I informed you if we did that, your equipment won't be able to be lifted. Harmar does the final check on compatibility with vehicles and equipment and they sent the only docking device that will work on your equipment which does work for you. You're upset you didn't get the one you ordered but if you got that one, you wouldn't be able to operate the lift and would be even more upset I'm sure. I'm not sure how else to try and explain this to you but I will keep trying because we don't want you upset and you truly have no reason to be. There is an option for NONE on the docking devices, which is no extra charges and you get no kind of carabiners or bars etc for lifting. You paid $74.40 for a docking device. You received a docking device. The docking device that is required for your unit is more expensive than the one you ordered. With that said, you're demanding a refund when we should be sending you an invoice for the difference that you didn't pay for. I have asked you to call Harmar also to attest to what I'm explaining and they will. Trust me, you don't want the docking device that you specifically ordered, your lift won't work lifting your specific equipment. Harmar recommends people to us because of our certified dealership and that we will NOT send anything that is NOT compatible for our customers and allow Harmar to send what is appropriate. It didn't take you demanding a refund to reply, your sales rep attempted to explain this before I got involved advising you that you won't be getting a refund because you did receive a docking device that you should have received. The office was marking tickets closed because we don't need multiple tickets open for the same exact issue and you had one pending with me already that we were corresponding to. You can continue to reply to that one. I hope you call Harmar and understand what I've been trying to explain to you time and time again. In this instance, there's nothing more we can try and help with. If you have anything else in the future, issues, inquiries, etc don't hesitate to reach out. Happy to help!