Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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M S.
After 3 phone calls and a reach out to the help desk, I am still awaiting a satisfactory resolution for a "guaranteed" bed that we DO NOT HAVE. Basically, this is fraud on the part of MedMart and could be resolved quickly and yet, in 3 months, it is not yet. Going "public" with grievances is not my style, but it appears MedMart is more interested in reviews than resolution.
V W.
no update on shipping. need the bed for my elderly disabled father but don't know when i will receive it. that's not fair
Wanda C.
I received my scooter on Monday and it will not charge. I have made numerous calls to get a service man out to help mem either the battery or charger appears to be the wrong one. I am very disappointed that after 5 days of having my scooter I have not even got a call to schedule a time for a service technician to come out. Since it is now the weekend I am afraid that it will be at least another week with a non-functioning scooter.
Arkil P.
med mart needs to work on its communication.
Ron
I still haven't received my order. Called last week and told them to cancel it because we purchased something else. Still no credit on my credit card.
Jeffry
Please check RETURN POLICY before purchasing major products. Website CLAIMS returns are welcome... HOWEVER, my purchase of a $200 4 point padded sling was not to be returned even though it was unopened and unused. By the time it was delivered, patient passed away. Sorry to say that I would be hesitant to buy from them again. No mention of NON-REFUNDABLE or NON-RETURNABLE during purchase process. CAVEAT EMPTOR. Buyer Beware!
Linda E.
Horrible As ALWAYS!
Dawn K.
I called to request an in home service call for my mobility scooter on 7/25/22. After a week of not hearing back regarding the request, I called again on 8/1/22. I was told they were looking for repair service in my area. I called again on 8/9/22 for an update and was told the same thing but they needed to bill the service call. I was.charged $200 plus tax, a total charge of $220.50. Another week went by so I called again on 8/19/22. Again I was told they are looking for service in my area. I do not live in a remote rural area. I’m on the northwest side of Chicago. I was told they will call me back by the end of the day or on Monday. Med Mart should not offer service if they can not provide it in a timely manner. If I don’t get a resolution by Monday, I will ask for a refund of the charge they already processed and get my service at a local DME store that offers service calls. Service Request #236365 Called again 8/24/22 and asked to speak with a manager. I was told I’d get a call back in a few minutes. Still waiting.
