Med MartReviews of medmartonline.com

Bed is missing in action during transit with Fedex!!!!!!! No information at all from both companies. I will never use this company again or Fedex! Now both Companies blaming each other and want to charge me??? Had to call my bank to stop payment!! Buyer beware!!!!!

Nice product line but read the fine print on any returns! A steep restocking fee and you will pay hefty shipping costs for returns. Not a sustainable or fair way of doing business, especially for seniors on a fixed income.

Called to cancel my order due to funds in my account. was going to order in a couple of weeks again however, did not see cancellation order in my email assuring me that this was done. Very disappointed. Your Order #1000110790 Carolie Lloyd-Raines

Don’t buy from them. I cancelled the same day I ordered and yet they are going to charge me 20% to 25% restocking fee. Don’t buy from them. I am going to make sure I post this on facebook too.

This should be a minus million. This company sold us defective bed, not as described. It cost us $895 plus dollars to return the bad merchandise. They sold it to someone else. Sears/Citi is charging us back/plus interest $5,024.30 for the returned bed, with proof. of return. My elderly handicap husband could never use the bed because it was noisy, bumpy, jerky, defective, would not work with Trapeze and poor quality mattress. It was returned after much issue with them. They tried to add more charges by offering a decent mattress to put on the defective bed. RUN. They are horrible people. RN/BSN.

I called on 9-21 and talked to a man named Frank because i had some questions. That when good but when i had more questions and called that could not reach Frank, so that told me they would give him a message to call me and as of 9 p.m. on 9-22 he still never called me.

I purchased a Medline full electric hospital bed with MedMart on 8/22/22 and need assistance with bed assembly due to head and foot not raising. A ticket was created on 9/6/22 by MedMart support team, I have not heard back from this company. The sale person Kristan told me the bed is very easy to install, only need screw driver. Indeed it was not easy. I called her and left messages to have her call me back, she never responded. I also called MedMart to call me back, I have not received a call as of now. I am very dissapointed. I am hoping MedMart can help me with the issue.

I will never buy from them again. I ordered a platform lift on Sept 6th was told it would be shipped on the 9th and to expect delivery by the 17th. After waiting patiently until the 17th with no delivery I called the customer service. Was told they hadn’t gotten a ship date from the manufacturer; they would contact them and get back to me. I called again on the 19th no answer at customer service, had to leave a message. Called 20th, was told it should be shipped out in 2 weeks. When I complained they supposedly transferred me to the sales representative who sold me the platform. Of course, she was not available and they promised to call me back. NO CALL I called again today. Still can’t get through to my sales rep. but the representative I did talk to tried to tell me they were still waiting to hear back from the manufacture. [ completely different excuse than the last time I called] I told them if all I was going to get was the run around, I would just cancel my order and they could refund my $6668.20 The rep I talked to of course could not do that. So, I asked to speak to the manager and of course was told they would give her a message and she would call me ASAP. It has been almost an hour and guess what no one’s called me back. Terrible way to run a business. I will be pursuing legal action if I don’t receive some cooperation very soon.