One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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no receipt of merchandise, not really happy that I have also received no notice that it has even shipped either. I would like to know where my order is.
DJ
Debra J.
Horrible experience I called them to…
Horrible experience I called them to order what I needed I ask about if I had return the item and was told had a thirty day return never was I told there was a 20% restocking fee which would be $600 in my case of my order. They don’t tell you any of this and it is their way of taking advantage of customers that don’t know. Then they tell me to review on their site about return policy. I never even had their website until after I spoke to them. It is ridiculous to literally steal money from people by scamming them into buying but not telling them if everything you will take from them if they return it. When I first said return they kept asking do I have original packaging and I said yea. The reason they ask this is they will take no returns unless in original packaging which also was not disclosed.
I will definitely be leaving reviews every where I can so people will know and beware of this company. I will never shop with them again!! I just read on another ones post the excuses you use for the ridiculous amount you charge for restocking fee. You don’t have to sanitize and all that on brand new items being return right back to you because it arrived late. I am looking into my options right now because restocking was not disclosed on phone call that Julie said she listened to but would not give me a copy of that phone call and the fact it never arrived when it was supposed to which in return was useless to us.
Response from Med MartOct 15, 2022
Hello,
To suggest that any of our product advisors take advantage of anyone is downright false and not taken lightly. We are all very compassionate people, professionally and personally, and do anything we can to help our customers the same as we do our loved ones. I did take the time to listen to the call and we are humans that do make mistakes, had that been the case, I would have owned up to it and taken accountability for the error and used it for coaching. This has happened in the past however that was not the case in this orders instance. You are upset about fees, I get it. I'm a consumer also. As a consumer, especially with something expensive and important for use in a risky situation, I would review the return policy in entirety (probably several times) myself. It's located at the bottom of any page on our site. We are more lenient in our policy than a lot of other online medical equipment companies as the average restock charge is 25% and some go up to 35%-40%.
We're not in the business to "get-over" on people and we all sleep very well every night with morals and ethics that we are proud of.
There was no delay in this order through the fulfillment process, not in the slightest. We take pride in that also.
This order was placed on Friday, Sept 30th, at 940 am, EST. It shipped out same day and was picked up just after 330pm. It was delivered safely, on a pallet, fully assembled ready for use, 3 business days later.
I explained to you directly why the restock charge is in place and taking away the whole process of what is REQUIRED on medical equipment for resale, the main reason is we can never sell it as new again and it's sold at a reduced price. Our online prices are already severely reduced from retail and MSRP, in this item's instance, almost $2000 less factually.
Our return policy is very simple and nothing hidden, inform us within 7 days of receiving, have original packaging, restock and shipping charges apply.
You would have been pleased with your product advisors service to you and our order fulfillment if you had no reason to return and for that reason is why you are upset with us. We're sorry you're not happy with us as we do everything above and beyond within our control.
Thank you.
SM
Sean M. Y.
I bought an electric tricycle through…
I bought an electric tricycle through MedMart and eWheels is the supplier. Poor quality and positioning of cables caused wear through after 2 days. EWheels and medmart stopped responding to me even after I offered to buy replacement cables at my cost.
Response from Med MartOct 25, 2022
Thank you for your feedback, I see that you have been corresponding with our repairs department. Please continue communication so we can get this resolved.
Thank you,
Medmart Team
DS
Denise S.
I received damaged equipment and it…
I received damaged equipment and it does not work.
Response from Med MartOct 12, 2022
We apologize the unit was damaged in transit, I see you have been in touch and a pickup has been scheduled and a new unit is shipping to you.
Thank you,
Medmart team
KS
Kim S.
I am truly unhappy with your company
I am truly unhappy with your company. I am getting charged a total of $990 restocking and shipping fees on a $2200 scooter. This is a scam beyond scams.
I could see a flat rate , but charging this amount should be investigated. I am contacting the BBB to make a complaint. Mike was my salesman. DO NOT BUY ANYTHING HERE. You can reply and break down why blah blah blah BUT people should truly be aware. READ THE FINE PRINT PEOPLE AND DONT ORDER FROM HERE EVER!!!! I contacted another medical company and they think it’s egregious the amount I was charged. Disgusting !!!!!!!!!!
Response from Med MartOct 11, 2022
Hi there,
The restocking charge is a % and is online industry standard for medical equipment sales. The fees are shipping and restock, not restock alone.
There's a lot that goes into a return of medical equipment and the process of return for our staff takes weeks to complete with quarantining, cleaning/sanitizing, then preparing for resale at a reduced price as we can never sell as new again.
Our return policy is located at the bottom of every page on our website and available anytime prior to, during or after purchase to review.
We charge what we are charged for shipping and the restock most of the time doesn't cover the loss we take on every return.
I hope this helps clear the charge up. I can say also, on the compact ultra-lightweight folding scooters, the seats are not or could not be heavily padded due to folding up to the size of a luggage bag.
Thank you for leaving your review and again, we hope this helps in understanding everything.
JO
John O.
Wasn't able to get my 10% with my code
Wasn't able to get my 10% with my code
HG
Herman G.
I tried to place an order on line
I tried to place an order on line. I noted a monthly payment system w/o interest. You agent said that option only available on computer. I tried twice my credit was approved twice but no way or button to check out. I hung up and an agent called back and I place order w/o payment plan. Do is unit come with a toilet pail? Is there a list of additional accessories for it?
Response from Med MartOct 12, 2022
This unit does not come with a toilet pail. This unit does have a footplate, I am not sure if you consider that an accessory. Please visit the webpage at https://medmartonline.com/etac-cleanclen-height-adjustable for more specifications on this product.
Thank you,
Medmart Team
NR
nancy R.
review of information on website
This order and the information about this
item did not say it was a "no return" item
there was no "no-return"
in the advertisement of this item.
Response from Med MartOct 12, 2022
We are very transparent about our return policy. Prior to checkout we ask all customers who do not speak with a representative to check a box that the return policy has been reviewed. On the website, under this specific item there is a return tab, which states "For hygienic reasons, this item is No Return - No Exchange." I apologize if there was any confusion on this.
Thank you,
Medmart Team
