Med MartReviews of medmartonline.com

We placed the order on Saturday, 5/16/26, but needed to cancel on 5/19. The return policy states there is a 7 day window to cancel from the time we ordered. I reached out via chat at 10:43am EST on 5/19 and specified the need to cancel. They responded we would hear back within 24 hrs. I received a call at 10:45am and the representative told me they would send a cancellation confirmation email. I received an email on 5/20 that the order had shipped. I checked the tracking and it in fact shipped at 6:19pm 5/19, AFTER I had cancelled the order and was told I would receive a confirmation email that it was cancelled. I called Med Mart to follow up on 5/20 after getting the shipping email and they told me that because it shipped, I would be charged a 25% restocking fee and return shipping on a 500 POUND bed. I was originally told the bed would be delivered roughly June 4th and I paid for installation. This freight delivery was suddenly slated to arrive on 5/21. I cancelled prior to shipping and well within 7days. They are refusing to refund the full amount.

I got stuck in my lift chair twice! I bought it less than two months ago. I have spinal stenosis and others issues where I need my lift chair. Its been almost a week now and still have not gotten my chair fixed. There are too many hoops to jump through to get anything done quickly. I talked to Robert and he said something was shorting out my controller. The person I spoke to at Med Mart confirmed what Robert said and an email was sent to the manufacturer to send someone out to fix it and still have not heard anything from them. In the past I had an issue with a chair I bought from Laz-e-boy and had a repairman out the next day!! The folks i spoke with at Med Mart were just following procedures and they were nice, but i needed this addressed faster than going through all the hoops.

I am very disappointed in my experience with MedMart. After failing to explain the delivery process, I had to refuse delivery on my mom’s hospital bed due to a damaged box. And now they have refused to refund my mom’s credit card and are saying she owes return shipping and restocking fees!! For a box that arrived falling apart!! How was I supposed to accept that type of delivery?? For an item as critical as a hospital bed for my mom who has Parkinson’s disease and dementia. Please provide a full refund to my mom. She is on a limited income and cannot afford the time and energy of dealing with another stressful experience.

Delivery of a senior bed and mattress was promised and guaranteed on a certain day and they lied. Delivery was almost 2 days late. Next, the company wanted me the buyer to pay 200 dollars to insure the purchase in case it gets damaged in transit…huh? I have never heard a buyer having to insure a 4000 purchase for potential damages during shipping, i declined of course. Finally, delivery day, mind you for a 78 year bed bound old man, the driver stated he was outside and will leave order on the curb, also a new low, unless i spend an additional 180 to have driver bring it to door. I have never been treated this horrible and unprofessional by any company. I will spread the word to every nursing home and hospice center near me and contact those a bit further to make sure they DO NOT have any business dealings with this company Response: no option for white glove at checkout because that includes delivery and assembly which is only available at a much later date, had expected delivery date of 5/11, not 5/12, then trying to charge 180 to deliver a bed for senior citizens from street to door, there is no justification for this, no response for the 200 you wanted me to pay to insure product during shipping either huh. I stand by what i said and think about my experience with your company and your shipping partner

I have been trying to order a wheelchair for my brother for 5 months who had his toes amputated. They put you on hold. They lose your call. They tell you that they left you messages but no record of them. They say they have contacted your doctor but they have no record. I’ve never seen such a poor company to deal with in Cincinnati Ohio. It’s rare that you can talk to someone at the actual store. You’re always being shuffled through answering services. I’ll never use them again. And still haven’t been able to talk to anyone after about 10 calls and as many days wasted.

5 stars for everything, good bed, fast shipping...etc EXCEPT FOR they/you use a delivery provider that left the 280lbs of bed AT THE END OF OUR DRIVEWAY 60 YARDS FROM OUR FRONT DOOR. Do not order from here if that would be an issue for you. They replied to this review by saying " we offer "white glove" delivery where they bring it in the house and set it up. I did not see this option other than a "we will set it up for you" charge which wasn't needed. HOWEVER, DROPPING IT AT END OF DRIVEWAY 60 YDS FROM OUR FRONT DOOR IS UNACCEPTABLE, FOR NOT EXPRESSLY AND OBVIOUSLY STATING END OF DRIVEWAY DELIVERY...FROM 2 STARS NOW TO ONE...

I've been waiting for 3 weeks and still haven't got a shipping date very disappointed

I received an email asking me to rate a product we are still waiting on. It’s been 4 weeks and no contact letting me know when to expect product to ship.