Med MartReviews of medmartonline.com

I can't rate when they can't even tell me when my order will ship!!!

I purchased a Spring Tilt-in-space wheelchair for my hemiplegic father, and the the tilt-is-space lever (plastic) broke on the very first pull, rendering the chair useless. I contacted MedMart's customer service, sent then pictures and I have not reached resolution 4 weeks later. As a result, we cannot transfer my father to the chair, and it keeps him absolutely in his bed. MedMart just says that they are working with their technical people, and after 5 emails, there is no end in site to helping my father with a new part for his wheelchair. They blame it on the manufacturer, Spring. Caution to all - DO NOT purchase from MedMart (they don't really care), and DO NOT buy a Spring product because the quality and support are not there.

I purchased a hospital bed from Med Mart using every penny I had. The bed was delivered and set up. I was not informed that it had a broken piece. I have contacted Med Mart repeatedly to have this part replaced so I can use the bed. I've received promises and words that it will be taken care of, but it's going on 2 months now. This is my experience with Med Mart and just letting people know you should definitely think twice before purchasing anything from them.

Wrong order was sent and was not what I requested

I have tried several times/days to reach out to customer service and can not get anyone on the phone. I have ordered a bedside table that has missing pieces. The wheels will not stay on the table. The corner rubber pieces that holds the wheels is missing! The box was damaged when the table arrived. Before the order was shipped I didn't not have any issue reaching anyone by phone or email. Once someone contacts me about this issue, I will update my review!

I’m very disappointed I haven’t had it a year yet. I contacted you over I think three or four months with a problem. I used it twice since I’ve had it. There is something wrong with it. The wire running down the handle bar is not connected right when I went to use it it would not run. I touched that wire and it would move. You wanted $175.00 to send someone to look at it, I’m 70 years old on a fixed income and I now have a $1,700 scooter I can’t use. My family is going to Daytona next month I can’t go because I can’t walk. I will let friends know not to buy your products. It’s setting in my bedroom getting dusty.

Be aware! Purchased an EasyCare bed, mattress, and Rails for $3K on Nov. 25th, 2022. The bed and Mattress arrived, but without the rails. Med Mart sent an email indicating that delivery is expected to be on Dec. 28, 2022. Followed up and the representative said it was delayed and shared an email from the merchant that the shipment will be made on Jan. 11, 2023. Asked for the tracking number twice, but have yet to receive anything. Not getting a straight answer from anyone so if you plan to make a purchase with these folks, do not set high expectations for customer service.

Partial and late shipment, misleading information given by rep.