Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Desiree H.
Can’t find my purchase
Response from Med MartFeb 14, 2023
We show your order is out for delivery today. The tracking was provided via email last week. We hope that once your product arrives you will be satisfied and may reconsider your review. Please let us know if we can be of further assistance.
Tom D.
Product ordered was never shipped. Customer service required several followups to finally get an answer that my account would be credited in 7 to 10 days. Funny how they charged my account immediately and then it takes up to 10 days to get the credit. I can not recommend med mart for any purchases. They seem totally confused about customers needs.
Response from Med MartFeb 14, 2023
Thank you for your feedback, and we apologize for any inconvenience. I show your order was cancelled and refunded. Thank you, Medmart Team
Leah Lucas G.
Received chair and it was not new. all the wheel bearings were bad. it took weeks to get it repaired at Med Mart and had to make several trips to the store because no one answered the telephones or answered their messages. Finally got a hold of the repairman and he got the ball rolling and gave me his personal number to call. He was the only person who helped me. I have just started to use the chair and it makes noise that sounds like a bearing is bad or the seat is falling apart. I am going to have to get a new chair when I can save for it but definitely not from Med Mart! It is a shame that a company like Med Mart treats handicapped people so poorly. Leah Lucas Garvin 2022
Erika
Chair has needed numerous repairs in the 2.5 years my dad has owned it. Customer service is nonexistent. We purchased the Maxicomforter PR-535 HD, with all the bells and whistles, manufactured by Golden Technologies, and added the 5 year warranty. After numerous replacements parts and continuing to have the same problems, Medmart has advised us that it’s my elderly father’s fault that it keeps breaking. He gently sits in the chair and gently gets out of it. They have offered no answer as to how he’s breaking it, nor have they called me in person. They wait days to feebly reply to my emails and no one is able to call me to discuss how he might be breaking this supposedly heavy duty chair that I purchased for $1900.
Eric M.
Med mart is a dishonest company, Buyer Beware, I purchased a emobility scooter on there web site and received an open , damaged package, from fed ex , we checked to see if it was damaged, did not look to be, over the weekend, we put it together and found out it was missing the battery, contacted them on Saturday, we’re told parts department not open till Monday, called Monday and was told they would get back to me , week went by no contact, called many times and got runaround, needed pictures sent them, said they would get back , didn’t get call or email with answer . After a 2 weeks of calling , they enformed me I waited too long to report damage or loss product, what a run around. Buyer Beware,Med mart is dishonest, and I will be reporting this to AARP and other consumer products reviews
Response from Med MartFeb 14, 2023
Thank you for your feedback. We apologize for the inconvenience as we know how important the products we sell are. I see that you are working with our repairs department and the order has been placed for the necessary part. This part is on backorder, but will ship out as soon as possible. Thank you for your patience, MedMart Team
thomas R.
Medmart promises 100 Percent satisfaction. But medmart refused to approve a return of items that I didn’t even open And the customer service representative was rude I won’t ever order from medmart again
Response from Med MartFeb 14, 2023
Thank you for your feedback and we apologize for your dissatisfaction. We take multiple steps to ensure customer's are aware of our return policy, especially on orders that the customer makes without speaking to a sales representative. We want to transparent on our return policy to avoid negative customer experience, to help with this, all customer must acknowledge our return policy prior to check out. We apologize, but we must stick to the policy which was agreed upon at checkout.
Judy M.
I think they are Fraudulent in they’re billing! They refuse to inform you of what you need to do to get things billed in a timely manner and then when you do get it done they refuse to bill Medicare. I find them to be completely fraudulent and I’m reporting them to the Better Business Bureau. I would never do business with them again After talking to Medicare, I find the even more fraudulent everything they’ve told me has been nothing but a lie and vague answers. These people are incompetent. When it comes to billing I must have spoke to everybody in the company, and I still to do not have this resolved. This pertains to the CINCINNATI stores terrible they are the worst! They’re not efficient they’re nasty and they’re incompetent in billing! They answer. Below is even incompetent. Everybody in billing in the CINCINNATI store knows exactly who I am by name. They are terrible people to double dip on the elderly and the sick is ridiculous and to not want to bill Your insurance is even worse! I’m over them.
Response from Med MartJan 23, 2023
Hello and good afternoon, This review did not come through with any order details for us to review. Our online website doesn't do anything with insurance billing and our website has all prices visible at all times for private pay purchases. Our stores in Ohio will bill if you're local to them however Medicare's coverage on DME equipment is pretty strict and we must abide by their policy. You're welcome to contact the store directly in regards to billing questions if this is meant for Med Mart stores in Ohio only where we're located. Thank you.
Unhappy C.
Should have shopped other sites first because saw same product for less later on but was desperate when I bought it. Never used because product did not fit chairs but they still won't let me return. Put me out A LOT of money that I really don't have.
Response from Med MartFeb 14, 2023
Thank you for your feedback and we apologize for your dissatisfaction. We take multiple steps to ensure customer's are aware of our return policy, especially on orders that the customer makes without speaking to a sales representative. Under the 'returns' tab on each product it outlines the necessary information about returns. On your specific product, it states "due to hygienic reasons, this product is non-returnable". We want to transparent on our return policy to avoid negative customer experience, to help with this, all customer must acknowledge our return policy prior to check out. We apologize, but we must stick to the policy which was agreed upon at checkout. Thank you, MedMart Team
