Med MartReviews of medmartonline.com

Until today I have yet to receive a confirmation email of the purchase. I am left in the dark with any information of status of purchase. Open communication would be nice. Thank you.

They told me that my order would arrive in 3 days and a week has passed and they have not even sent me the tracking number of my shipment

Terrible lying service

It’s been over a week that we ordered the battery and not one word on the confirmation

After making it extremely difficult to get a quote, I still went ahead and ordered the very expensive (over $4000) shower chair my customer needs. I cannot track the order on their website because the order doesn't show up on my account. I placed this order on 3/2/23. 3/22/23 I called for an update on the order since none was forthcoming from MedMart. I was told it would ship on 3/29/23. It is now 4/11/23, I tried to get an update yesterday. No one called back after they wanted me to use their call back service. Today I had to call 3 times, after learning the chat feature doesn't work as they just tell you to email instead, to finally get an out-of-country customer service person who can't give me the status of the order. Now I have to wait for a call back that I doubt will ever come. I won't be ordering from these folks again. Terrible communication

I had my rollator for a week and needed to send it back for another size. When I called the young lady said I needed to pay 25% restock fee plus shipping. Not mentioned in you ad on returns. Just 30 days to do return. After receiving your return paperwork I have 14 days to get it back to you. That's gine however one week out of 30 days makes a balance of 23 days to have gotten this matter settled! I will now have to find another establishment to purchase another rollator.

I would have preferred to give them "NO STARS!!" The WORST, say again, WORST ordeal that these guys put me through. I should have read about all the MANY, MANY NEGATIVE REVIEWS on MEDMART, before I made my purchase from them!! I purchased a $3500. electric wheelchair from them, and the motors on it were defective, right out of the box!! I immediately tried to contact MedMart about it. They seem to have a habit (in my case) of not answering the phone. I could only leave phone messages and send emails. Coincidentally or conveniently, they would not respond back and return my calls until AFTER THE "7 DAYS" WERE PAST!! After which, they claim, they have no responsibility. They then say, "it is the manufacturer's responsibility for your problems with the chair!" The so called manufacturer, that they would not allow me to contact and refused to provide me with their contact info. So, any, so called, word from the manufacturer, they relay to me, really amounts to just "here say!!" I have used a half dozen similar electric wheelchairs, so I am quite familiar with how they operate, and how quiet those electric motors sound. They are extremely quiet. MedMart just left me "hanging out to dry!!" I even sent them 2 or 3 videos of the obnoxiously sounding motors on the chair. They had an excuse for everything!! I could have written a 5 page report, about all that MedMart put me through!! The only thing that saved me from having to sue them in court is, that my bank stepped in and investigated them, ruled against them in the "charge-back" proceedings, and gave me my money back. I do not wish that anyone have to be put through what I have been through, and by Med-Mart's reply below, they can really lie too!! --Dan T. Seattle, WA

i did not receive the right order i ordered a wheelchair and got single shot epidural trays a case of 20