Med MartReviews of medmartonline.com

I have not received my order or a status update.

You failed to respond to are call

You guys still have NOT finished the set up of this chair. Please call asap to get this chair completed as I paid for y’all to assemble it and you haven’t

BEWARE OF A COMPLETE LACK OF CUSTOMER SERVICE: I recently, April 2023, bought $10,000 worth of medical equipment for my wife. She's returning home from an extended stay at hospitals and Rehab. The top of the line, Lyncare, by Drive medical hospital grade bed for the home doesn't work. Hasn't worked, brand new, out of the box when delivered. It took multiple phone calls to get the bed installed in the bedroom, as delivery was placed in my garage and because I didn't request the "white glove service" at the time of placing the order, Medmart told me they couldn't give me the white glove service and forced me to order that from WSR; a company they use to provide the same white glove service. If I had ordered it at the time of purchase. I needed the bed installed on a different day than the day that delivery was scheduled. A simple request. 2 weeks later, 2 "techs" showed up to bring the 250lb bed into the bedroom and set it up. After some difficulty on doing so, the bed was set up and I was given a demo of its operation. It didn't work at first, but finally, seemed to be operational. THAT NIGHT, the bed moved into a trendelenberg position, on its own and hasn't worked since! Thank God, my wife wasn't in it! I have placed numerous calls into the "help desk" and have received NO help at all. They asked me to send a video, showing how I was attempting to operate controls. The video, clearly shows that non of the controls work. They insisted on sending out a tech from WSR, which I agreed to, as it seemed a reasonable request. A week went by, finally the tech showed up and after consulting with the manufacturer was also, unable to get the bed to move at all. I have yet to speak to anyone from management or anyone with decision making ability. The only thing that I've been told is that medmart has to get approval from the manufacturer before I can return the bed. I HAVE REMINDED THEM THAT I DIDN'T BUY THE BED FROM THE MANUFACTURER. I bought the bed, from Medmart. I am their customer. They don't seem to understand that detail. Unbelievable!, Bottom line: MY EXPERIENCE HAS BEEN THAT IF YOU HAVE A PROBLEM WITH ONE OF THEIR PRODUCTS, IT'S A MAJOR PROBLEM, AS MEDMART, EFFECTIVELY, HAS NOTHING INPLACE TO HANDLE THE SERVICE OF A MECHANICAL NATURE, OR WORST YET, TAKE RESPONSIBILITY FOR SELLING A PRODUCT THAT IS CLEARLY DEFECTIVE. AND, let's face it, sooner or later any electical medical equipment, wheelchair, bed, hoyer lift, etc Wil need service at some point. STAY AWAY FROM THIS COMPANY. THEY ARE NONEXISTENT, the second there is a problem. I am disappointed and disgusted by the complete lack of customer support. My Shipment #11000137538 for Order #1000140323.

Review of Med Mart. The company does not care about the customer. I order a bed was told by their credit company I got the loan. Was also told that I qualified for a new customer 10 percent discount. At that point everything fell apart. I was bugged to give them a good review. The deal fell through so I had to redo the order with another credit company. Was sold a bed then they told me they were canceling the order. Go elsewhere to buy as this is a bait and switch witch is illegal under law. By you canceling the the first order you showed discrimination. I used a credit card I had and called to upgrade. So if you have a problem with this tuff. The truth hurts but not me you. You never ask for a review till the item has been received by the buyer. So grow up. I did not cancel. I ASKED YOU IF YOU WANTED ME TO CANCEL NOT THAT I CANCELED THE SALE. This means you can not read and understand what is written. I suggest you try taking a reading comprehension course. You also got real pissed off in your writing to me. As a businessman myself you keep calm and do as you are told. Yes I repair computers printers and networks so I do know how to act and when to ask for a review on my work and that is when I am done only. Question to all where am I cussing them on here? To them I have been rude. You may write the to agree or disagree. But one more question. What would you do if your wife husband or someone was falling out of bed and you order said bed from a company like this and it was canceled because they can not read what you write?

Spent 2000 for lift recliner and it broke after 4 months. Paid 200 for service repair and have not heard anything for a week. I am very unhappy with med mart!!!!

The bed was supposed to ship 5/8/23. On 5/10 I received an email that the order had been placed. The representative that I spoke to said that she would send a tracking number. I still have not received it. When I placed the order, I emphasized that I needed the bed ASAP. Very poor service. Update. The order was cancelled on 5/12 as no bed had shipped and we could not get a confirmation on when it would be

The wheel chair came damaged. Called. Left message. Not happy with the response. I need answers. Was working with Sergio