Med MartReviews of medmartonline.com

Darrell was very friendly and patient. He listened to my needs, then immediately found the mattress i've spent hours searching for. The reason for only 3 Stars is Darrell too quickly told me the Taxes that were included and, unfortunately, I missed what he said.. I was unpleasantly surprised when I received the sell confirmation that I paid a stamdard Tax, as well as state and county Taxes? Without receiving an explanation. I question the validity of that charge. Therefore I have mixed emotions about Med+Mart. NT

All of the people I spoke to were really friendly and I do give them credit to that. But I will also say along with all the reviews that I've seen of the lower views it all has to do with shipping they tend to push it back pretty far after saying they'll have it to you on a certain day. My order was pushed back twice and over a week and a half to the point where we don't even need it anymore. Refund was refused at 9 days past order. I understand return policy is 7 days and that is there written policy but if they can change our agreement by 7 days when it hasn't even shipped out yet and I can't change it by 2 days something not kosher with me. There are plenty of other people to order from.

I haven't yet received the product. Travis, supposedly the delivery driver, called me yesterday to inform me that the product would be delivered today. When I didn't hear from him, I called him; but, he told me that the delivery couldn't be done todat because his truck broke down. He further told me that the delivery would happen tomorrow. I feel like I'm being hustled regarding the delivery. Now, my wife is wondering whether the chair would be assembled properly. Please, help! Note: I didn't say that I was dissatisfied with the product itself. However, I continue to be disappointed with the "premiere" delivery and setup that I paid for. To reiterate, I was very satisfied with the product and with the salesperson, Kristan, who guided me in purchasing the product. My only issue has been with the "premier" delivery service. For that, I will reach out to Medmart for help with that and hope that the matter will be resolved to my satisfaction. Thanks!

If you are short and overweight this chair is NOT FOR YOU. It is strong enough however your behind takes more room.

it says all terrain back wheels skid when grass and loose soil !!!!!!!

I have downgraded my rating from 5 stars to 3. Stacey was a very friendly and informative sales agent. We bought an adjustable bed. There were two issues with the website pictures not matching the description of the item - 1. the mattresses pictured with the adjustable beds are thicker than what the actual mattress being 'sold' with it, and 2. when told about another mattress for sale, a 'better' mattress' picture (regarding the foam layers) was on the page for the slightly 'lesser' quality mattress. Things like that need to be addressed, but overall, the process was quite easy. I also think that the price of professionally setting up of the bed was quite high - we did not get the set-up. All of the above is still true however I was under the impression that the bed would be delivered promptly and that I would have it in my possession within ten days time. After reading a few of the other reviews about time frames for a bed delivery I felt I should add in my experience. It took over three weeks, several phone calls and the threat of canceling my order to find out that the order has been sitting on the delivery dock for the past four days. I am not a happy customer. They charged my credit card the day after I placed the order. Delivery is expected in two days. I'll update after that about the bed itself.

Won t go in grass when wet. Not much help for me. I THINK it was built for city people.

This is a difficult review because in the end, the actual unit is quite good, but the process of getting my TRUS-T-Lift, 120” was an absolute nightmare. Ordered January 7th and did not get until March 21. I had to sign waivers, the elevator guy had to sign waivers and the ship date kept getting pushed back. Meanwhile I was driving up the hill, around my house to get in and out since I have a walkout basement and because I am in a wheelchair. In Maine mud season comes, which made it impossible to get up my hill and into my house. Medmart knew this, RAM knew this. When I finally got the unit the emergency stop button was not wired correctly, one of the stops was wired incorrectly and the metal panels to the top and battery box were bent, and the black panels to the car were all scratched up. I had to paint them so they don’t rust. Also, the order clearly states 8” ramp included, well they elected not to include it because my unit is enclosed. True enough, but it was designed around a ramp being included, so now I have to modify my enclosure and threshold. When contacted, Medmart said since it is enclosed I don’t get it after I asked it be shipped to me. This was never told to me and lots of money was spent having a proper enclosure set up for what I needed, not what they decided I needed. In defense of Medmart, Ram manufacturing sucks, plain truth, and always has. Email or call them for info and they never respond. It has always been this way when I needed parts for my previous unit. This is my second Ram elevator, this one replacing the old one. But three months to get an elevator should have been disclosed, and the moving ship date for 6 weeks was clearly unwarranted. How about just being honest? Driving up my snowy and muddy hill caused me to slip off into the woods several times, costing me several thousand dollars in car repairs. It got so bad I had to get out of my car, onto an ATV I borrowed and drive up the hill where my spare wheelchair was left outside. I’m a 62 year old man with 40 years being a non-walking paraplegic. That means my body has been beaten up for 40 years and having to get on an ATV twice a day is no easy task. No one really cares, and Medmart made me feel like I was being a pain in the neck as I emailed once every 7-10 days asking for a real status. And waited, waited, crashed a car and spent all that time stressed to the hilt hoping I could get in my home each day. So, the unit works great, purely because I had a good installer who was able to diagnose and fix the issues shipped to me. And elevator guys aren’t cheap, so I spent a lot more fixing their manufacturing errors. Medmart got it done, but I felt I had no advocate for me after I spent $14,000 and paid right away when ordered. I hope this is my last lift. I will say they were always polite, that is something.