Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Doug
Still waiting on my items to arrive from 5/28.
Response from Med MartJun 29, 2026
Our records indicate the product shipped on 6/26, we hope once your product arrives you will reconsider your review. Please let us know if we can be of further assistance.
William R.
Was told at the time of order that it would ship out next week. 3 weeks later was told it should ship within 2 more weeks. Don’t order if you have a timeline to complete project.
Response from Med MartJun 22, 2026
We understand how important the products we sell are and sincerely apologize this item is to ship later than anticipated. I see we gave an update via email on 6/9, and things are still on that track. Please reach out if needed and we appreciate your patience.
J.P.
I would advise you to be extremely careful when doing business with Med Mart, Indeed, in order to avoid being financially raped, I would avoid doing business with Med Mart. After I had placed my order with Med Mart, I found their prices to be three or more times higher than the prices of other companies. Moreover, Med Mart sold me very expensive parts (thousands of dollars) that I did not want or need. Med Mart told me that they could not sell me what I wanted and needed without selling me the parts I did not need or want. When I finally got Med Mart to allow me to return the parts that I did not want or need, they raped me yet again. The charged me hundreds of dollars for restocking fees and crazy prices for the parts that I did need. In sum, I would run, not walk, away from Med Mart. It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company. Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical. The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.
Response from Med MartJun 22, 2026
Thank you for taking the time to share your feedback. While we have a different perspective on the points raised, we are always committed to maintaining high standards and continuously improving our customer experience. I am not able to confirm your order or provide specific feedback, as this review is not affiliated with an email address that we have done business with. If you would like us to look further into this complaint, we will need an order number or the email address associated with your purchase. We encourage anyone with concerns to contact us directly so we can better understand their situation and address any outstanding questions.
Barry G.
Paid extra for optional parts never received Paid extra for battery backup and when we needed to use it we find out never installed or received Med Mart has been giving me the run around for 3 week I have been lied to by your customer service person Laura Puertas and keeps avoiding my calls My 82 year old paralyzed wife is in a rented bed which is much smaller then her bed BARRY GOLDBERG 6234768170. Cell 6235231434 Call l I’ll tell you the whole story As of today your customer service person has not returned at least 6 phone calls NO WAY TO RUN BUSINESS
Response from Med MartJun 15, 2026
We would like to look into this review further, however it did not come through with a PO. Please respond to my request so we can provide resolution.
Belinda G.
Very disappointed, order my ramp on 6/1/26, was told it would be shipped in 5-7 business days. It’s June 10th still haven’t received my order, and now being told won’t be shipped until 7-15-26 over a month away!!
Response from Med MartJun 15, 2026
We apologize there is a delay in your product shipping due to the product being on back order. We appreciate your patience, please let us know if we can be of further assistance.
Kyung L.
I cancelled my order right away after I placed an order. I called the customer service and they said they will process the refund. It has been 26 days since the refund request. I called the customer service multiple times to follow up and the answer is always the same. 5-7 business days, request sent to the management. Why is this simple process taking so long? You are so quick to take the money yet so slow in refunding.
Response from Med MartJun 10, 2026
We apologize for any delay, our records indicate this has been refunded.
Roxann J.
I called to see where the order was and they said they would check and get back to me and I have heard nothing! I am starting to regret this order and it can not be returned!🤦♀️
Response from Med MartMay 27, 2026
I apologize if you did not hear back promptly from your request. I show the item has shipped and I hope that you will be satisfied with your purchase once it is received.
Robert D.
MOST UNCOMFORTABLE SEAT --DONT EXTEND HEIGHT---STERING NOT SET PROPER --PLUS MUCH MORE --THE OLDER MODEL WHICH IHAD FOR 10 YEARS WAS 10 TIMES BETTER ---TRYING TO SELL THIS NEW ONE--- TOO MUCH BAD TO TALK ABOUT!
Response from Med MartMay 22, 2026
We are sorry you are not satisfied with your purchase. If we can be of further assistance, please let us know.
