Med MartReviews of medmartonline.com

Improper billing instructions will result in a complain to Discover to terminate use of there card for your billing for my account and all others!

Bought this chair for my dad (~86yo who is 6'0" tall). The information on the website is very misleading. The large chair has 2 different measurements on the MedMart site (One says it fits 5'10"-6'4", another says 6'0" and up). Called the manufacturer and they have a 3rd measurement - The manufacturer says it fits 6'2" and up. Needless to say - based on the information and a 6'0" person, this chair was huge - feet don't reach the ground, headrest is a good foot above the head!!!! Not only that the individual measurements on the website (such as from the seat to the top of the back says 31" in reality it is 35"). They won't do anything about it unless you go and buy a special ruler ($30+) to show the measurement - I already showed the measurement with the tape measure. They are not helpful AT ALL!!!! All they do is give you the link to the manufacturers spec sheet (Which doesn't match the delivered product) and the manufacturer tells you to talk to the distributor. They also gave us some crazy story about the different size of people! They also advertise free shipping. Beware!!!!! If you need to exchange or return your item you will pay this "free shipping" ($170) along with return shipping and a restock fee (They quoted us 25% even though the website says 15% and we finally got it to 10%) Based on our experience we would NEVER do business with this company again! Even though after weeks of hassle and back and forth and paying an additional $529 we got a smaller chair which my dad loves - we will not buy the chair for my mom from these guys because of the ridiculous lack of customer service. I am convinced that they must believe that their customers are a "one and done" purchase so they don't really care if you are satisfied or not.

I sent an email regarding an order that had a specific ship/arrival date but I had still not received a shipping confirmation. It’s been 3 days and I still haven’t gotten a response and I needed this item by a certain time. I am disappointed by the customer service, the lack of communication and the false advertisement on delivery.

Ordered an Inogen battery on July 18th. Product info on website indicated the battery would ship by July 20th. Order was placed with MedMart based on the ship date. It is now July 27th and battery has not shipped. Website info is inaccurate.

Did not ship product as promised. Offered no explanation. Claims it will ship today from manufacturer after claiming product was in stock. Still no tracking number which means it did ship today either. We needed this item quickly and we were promised it would happen. Very disappointed.

great service as always

Although the bed and mattress are of good quality, the $450 we paid for so-called "white glove" delivery service was a disaster. The new bed arrived (late), and the old bed was removed (as had been agreed and separately paid for); however, the mattress was NOT delivered at that time. Due to logistics errors by MedMart, a warehouse, and the "white glove" delivery service, my 91-year-old mother spent two nights trying to sleep on the new bed sans mattress with resulting poor sleep and injuries. Then UPS delivered the mattress which we had to unpack and install (with the help of another person). After almost 2 weeks of trying to work this out, MedMart refused to accept any responsibility and instead blamed the customer! Buyer, beware.

Their freight company is ridiculous, they left a 2800.00 recliner out in the rain they left it outside a facility full of sick people and nurses IN THE RAIN. I don't care what the policy is there was a covered porch less than 300 ft away!!! At least put it THERE!!! THIS IS UNACCEPTABLE!! My client is calling me all in a uproar and I'm 2000 miles away and can't help them out until tomorrow. I'm sorry that policy needs a little tweeking USE SOME COMMON SENSE.