Med MartReviews of medmartonline.com

URGENT: I saw product online to assist with transferring my mom after being in hospital for some time. The product ship dates online stated Monday 8/3/23. I ordered product and after speaking with med mart for guidance was told I would get an email immediately after order was placed! I did not. So I called them, they said they didn’t see an order anbd didn’t know why? And referred me to call. Bread pay whom I made the purchase through. Bread pay I told me, when using financing, may take time to process, they see my order on their end, but as soon as it is processed they send it to Med mart. Once they receive authorization from. med Mart, they would pay them and Med Mart will send product. I called med Matt to let them know and they said ok ok so the latest you should receive will be Wednesday. (They did not know what to tell me when I first called) Today is an entire week later and no product has been received l. As a matter of fact it did not even ship. I called med Mart, they didn’t have an answer and said they would look into it and call me back. I called bread pay in the meantime. Per bread pay’s manager Inez, , Med mart has the order in their system and they never authorized it!. They were waiting for the authorization so they could then pay med mart and they in turn would ship product…so med mart dropped the ball and I’m struggling with transfers as I patiently wait for a device to help make they easier for me. And the device was not even on the way, never shipped!!! They never offered to overnight it since it was their delay and error and they should also offer a discount for the trouble they caused!!! ****AFTER I SUBMITTED THIS REVIEW THEY ONLY REPLIED TO THE COMMENT TO COVER THEMSELVES. NEVER APOLOGIZED FOR THERE ERROR! BUT I NEVER SAID BREAD PAY HAD ASSESS TO MED MARTS SYSTEM. I SAID THEY TOLD ME THEY CAN SEE THE ORDER IN THE SYSTEM AWAITING THE MERCHANT’S (MED MART) AUTHORIZATION! NEVER ONCE DID I RECEIVE THE CALL FROM MANAGEMENT THAT I REQUESTED, ONLY THERE RESPONSE TO THIS COMPLAINT SO THEY WOULD NOT LOOK BAD TO THE VIEWERS EYE! NOTHING PERSONABLE TO THE CUSTOMER AT ALL! NO PHONE CALL, NO NOTHING! AND THEY LOOKED RIGHT OVER MY REQUEST FOR A DISCOUNT FOR THE COST DUE TO THERE MISTAKE AND AN OVERNIGHT OF MY PURCHASE! THEY ALSO DID NOT SEE MY ORDER EARLIER, AS THEY CLAIMED IN THERE RESPONSE. IF THEY DID, THEY WOULD HAVE SAID THAT WHEH I FIRST CALLED! INSTEAD BREAD PAY’S MANAGER, INEZ CALLED THEM THATS WHEN THEY SAW MY ORDER! SHE HAD TO WALK THEM THROUGH THE PROCESS OF AUTHORIZING THE ORDER. SOMETHING SHE SAID HAS HAD TO DO PREVIOUSLY!***

DO NOT BUY A HOSPITAL BED FROM THIS COMPANY! Terrible customer service. They can not provide adequate support if there is a problem with the beds they sell. You’ll have to deal directly with manufacturer, even if problem occurs immediately after delivery. It’s been a horrible experience and a significant safety issue

I have not received it yet

I was told my order is delayed TIL DECEMBER!! I need it to transport my husband NOW NOT in4 months. I am disputing the charge as they could not assure me the order would be cancelled as i requested. Never do business with them again!!! 8-10-23 still waiting for a tracking #, I keep getting the same "story" I am very frustrated. yesterday i was told I would get text & wonder if I will ever get it a tracking # within 24 hours, we'll see, I hope so. I just received an email, my order has shipped!!! Todays date is 8/10/23 Well it finally arrived, I am still NOT a Satisfed customer,WHY11 because the web site states it weighs 21 LBS> WRONG WRONG, I weighed it, (I could tell it was much more) it weighs 30 LBS> It's really to heavy for me to put in the trunk of my car. I ordered nit because it was "Light weight" Now I'm stuck with it, cannot return it because I would have to pay for shipping & restocking fees. I'll NEVER order from anyone I do not know personally

Nothing went wrong but I purchased this same item less than a year ago, and for the second time it developed a crack in the assist!!!

I ordered it on the 17th of July, they said it would be shipped the 19th and just talked with a gentleman named Tom and said it will finally get here Monday. The only reason I went with you was because we’ve bought countless walkers, lift chairs, electric wheelchairs, lifts, scooters, and many other small products over the years and thought this would be the same way getting the bed. I was going with Amazon but they said it would take four days to deliver and we couldn’t wait. Do we’ve always dealt with you and you said two days but it ended up being over two weeks. Very disappointed and thank GOD for Amazon, we won’t make this mistake again.

On your staff's recommendation I ordered a more expensive lift because medmart staff assured me it would ship out in a few days. It did NOT ship for over a MONTH! It is stressful enough to need this equipment but you can't honestly expect people to wait a full month and not make other plan's to be able to safely care for our family member.

Horrible! It is very unfortunate I have to write this review as the medmart sales person I dealt with (Lynette) was lovely, but overallI would recommend going elsewhere and definitely not purchasing a pride mobility product. I purchased a lift chair for my mother, and when it was 8 months old it just stopped working correctly. It would raise but randomly decide to not lower. It has been 2 months since this issue started and this company has proven it does not care about the customer. They say parts are covered but not the labor, so I paid the labor fee for a technician to come out, but unfortunately didn’t fix the problem. Apparently another (and every subsequent) visit means another $200 ?!? I can’t afford to keep doing this. The chair is less than a year old, everything should be under warranty including labor. I had no choice but to pay the labor fee once, but now I feel like I’m being extorted. And communication is like back in the covered wagon era when telegrams were hand delivered. Very slow to respond and only by email, and even then it’s through a third party so I never get to speak to anyone from pride mobility. I am truly in shock. Meanwhile I am seeking legal advice UPDATE: So ironic I get a prompt reply to my unfavorable review. Fastest thing they’ve done thus far. In their response, they are lying. Plain and simple. I should have bought the protection plan??? First, no where does the warranty info you publish on the website say that labor is not covered. The warranties are 1yr/3 yr/ and life time on frame. This chair was 8 months old when it malfunctioned. Also, I’ve already paid more than the cost of the “protection plan”. I also have the emails where every time they state a technician is needed to come out yet AGAIN, it will be another $200. If I hadn’t insisted over the better part of a week on being able to plug a new battery in myself, I would have been out another $200. And they say reach out to them to resolve...? I have reached out, 21 emails worth, and you just don’t care.