Med MartReviews of medmartonline.com

Response from Med MartAug 21, 2023

Dear Otis, We apologize for any inconvenience you've experienced due to the delay in receiving your ramp. We understand the urgency and frustration that can arise when expectations aren't met, and we sincerely regret any inconvenience this has caused you. We take your feedback seriously and are actively working to improve our shipping and delivery processes to provide a more accurate estimation of delivery times. Your experience helps us identify areas for improvement, and we're committed to making the necessary adjustments to ensure a better experience for all our customers moving forward. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your trust in us. Thank you for bringing this to our attention. Best regards, Med Mart Team

Response from Med MartSep 6, 2023

Hi there, Jacqueline- I have looked into your order and I agree with your frustration and agree, that sometimes it can be difficult with some manufacturers however, MED MART'S management team has stepped in and advocated for you as we would do for ourselves and our loved ones and will get this taken care of for you. Please stand-by for further updates and we truly do appreciate you for choosing us and we look forward to getting this taken care of for you! Kindest regards.

Response from Med MartAug 18, 2023

Dear Bernard, We appreciate you taking the time to share your feedback with us. We are truly sorry for the frustration you experienced with our communication and the delay in finding the right information regarding your item's delivery. Your experience doesn't align with the level of service we aim to provide, and we apologize for any inconvenience caused. We take your feedback seriously and will use it as an opportunity to improve our communication processes and ensure that our customers receive accurate and timely updates about their orders. If there's anything specific you'd like to discuss or if you have any further questions, please feel free to reach out to us. Your satisfaction is important to us, and we're dedicated to rectifying this situation and regaining your trust. Thank you for bringing this to our attention, and we hope to have the chance to make things right for you. Best regards, Med Mart Team

Response from Med MartAug 18, 2023

Dear Harry, We're genuinely sorry to hear about the frustration and inconvenience you've faced with your recent order. We understand your disappointment and want to address your concerns as best we can. Firstly, we apologize for the extended delay you've experienced with your lift chair order. We acknowledge that this situation has not met your expectations or our standards, and we're committed to rectifying this matter promptly. We also apologize if the responses you received from our customer service team came across as impersonal. Our intention is to provide genuine and helpful assistance, and we deeply regret if our communication fell short of that goal. Please rest assured that we take your feedback seriously and are actively addressing the issues you've raised. We appreciate your patience and understanding as we work to resolve this situation. If you have initiated a dispute with your credit card company, we'll do our utmost to work with you and provide the necessary information to help expedite the resolution. We hope for the opportunity to make things right and regain your trust. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. Thank you for bringing your concerns to our attention and giving us a chance to improve. Best regards, Med Mart Team

Response from Med MartAug 18, 2023

Thank you for taking the time to share your experience with us. We genuinely apologize for the frustration and inconvenience you've encountered regarding the return of the transfer bench. We understand the importance of flexibility in situations like these, and we're truly sorry that we couldn't meet your expectations this time. Our aim is to provide outstanding customer service and accommodate our customers' needs to the best of our abilities. We're committed to learning from this situation and improving our processes. We'll be reviewing our return policy to ensure that it aligns with our customers' expectations and needs. Your feedback will help us make the necessary adjustments to prevent similar situations from occurring in the future. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to restore your confidence in us. Thank you for bringing this to our attention, and we apologize for any disappointment this may have caused. Best regards, Med Mart Team

Response from Med MartAug 18, 2023

Dear Karen, We appreciate you sharing your experience with us, and we're truly sorry for the inconvenience you've faced with the delivery of your lift and the mismatch in expectations. We understand the frustration this situation has caused, and we apologize for any confusion or delay. It's essential to us that our customers receive their orders accurately and promptly, and we regret falling short in this instance. We're actively investigating the discrepancy in your order and the delay in receiving the lift you've paid for. Rest assured, we're committed to rectifying this situation as quickly as possible. Our customer service team will reach out to you to provide an update on the status of your lift and ensure that it's delivered to you without further delay. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're dedicated to resolving this matter and restoring your confidence in us. Thank you for your patience and understanding, and we apologize for any inconvenience you've experienced. Best regards, Med Mart Team

Response from Med MartAug 14, 2023

Hi there! Customer service is closed on the weekends but I have checked your order and it is out for delivery Wednesday 8/16. Woohoo! We apologize the fulfillment took 2 days longer to fulfill but happy the shipment will be delivered soon. Thank you and kind regards.

Response from Med MartAug 18, 2023

Dear Mark, We're truly sorry for the frustrating experience you've had with your new scooter, and we apologize for the lack of responsiveness and assistance you've encountered. Your situation is certainly not reflective of the level of service we aim to provide, and we deeply regret any inconvenience this has caused you. We understand the urgency in resolving this matter, and we're committed to addressing it promptly. Our customer service team is actively investigating the issues you've raised and working to ensure a solution is provided as soon as possible. We appreciate your patience and understanding as we work to rectify this situation. Your feedback highlights areas where we need to improve, and we're taking your concerns seriously to prevent similar situations from occurring in the future. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We value your business and the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the chance to restore your trust in us. Best regards, Med Mart Team