Med MartReviews of medmartonline.com

I am disappointed with MedMart. My review will be long but worth the read. Ordering was a breeze, and we received the wheelchair on the promised date. However, when I assembled the chair, I noticed that the locking mechanism for the leg support was broken. Instead of locking it when we pushed it to close, we had to lock it in place manually. I contacted MedMart on the next business day, the Monday after the Saturday delivery. I did not hear back from them promptly and grew concerned because I was aware of their 7-day return policy. When I reached out by phone, I was told I would be sent an email describing the additional information they needed to complete the parts request. When I received the email, I was directed to submit a video/images and the chair's serial number. I felt that it was a lot to ask, mainly because we received the chair damaged, but I obliged. The correspondence became more timely, and with the promise of a new leg being shipped, we felt comfortable removing the protective plastic on the wheelchair’s wheels so my mom could begin using the chair. Within minutes of the first use we realized the chair would not work because the front casters were smaller than the other wheelchair she uses which made it harder for her to manually wheel herself over the slight incline we at the transition from one floor surface to the other. After conferencing with the manufacturer about the chair, they suggested that we not changed the caster but we return the chair. Because MedMart’s policy clearly states that it is the customers responsibility to pay for return shipping I grew concerned about how much it would cost. And rightfully so. It cost $114 to return the chair. We paid it because keeping the chair and have my mom using extra energy because the caster was too small was not an option. My disappointment is not because of the product as much as it is because of the lack of consideration for customers who may need to return an item because it is not the right support for their diability and accessibility needs. To improve their customers’ experience in the future, I suggested that MedMart consider including a return label—especially when most of their consumers are already experiencing financial strain because living with a disability requires us to pay to modify a world that often does not consider our accessibility and mobility. We did not choose to return the chair as if it was a pair of shoes that didn't match our outfit or we changed our mind. We returned it because the wheel was not the suitable diameter to transition from one room to another. We would not have known this information beforehand because the diameter of the caster was not listed on their website. If we kept the chair with the smaller caster, it would be a daily exercise that would exhaust my mom’s energy and with her condition, lack of energy would cause safety issues and a fall risk when transferring. Additionally, when I shared my disappointment, they gave me what felt like an empty apology followed a reminder that their return policy is made clear to its customers. The is true but I would have thought twice about purchasing from MedMart if I had known that paying returns would end being almost as expensive as the wheelchair itself. But that is the thing no one plans on returning an item they purchase—especially one that is a disability need-based item. I took a hit financially for a return that was necessary. I am disappointed. I encourage MedMart to do better for their client base.

I bought a Viva Lift recliner for my dad. The hand remote control was damaged. The chair was squeaking terribly after a few weeks. Med-Mart sent a technician out to evaluate the chair. He ordered a new air pump system and remote control. A few months later (6) the parts arrived. A different tech started working on the chair. The air pump and bladders were replaced as was the hand control. But during this repair, the footrest actuator bar was damaged. The footrest would only extend part way. A new part was ordered. Another few months of waiting and Med-Mart cancelled the service repair. Stating that I cancelled it due to a move to a new address and tech services. Haven’t moved yet and I was trying to get better support directly from the manufacturer. Med-Mart doesn’t want to repair this chair. I called Pride Mobility directly and told them what was happening. It’s been almost 9 months since the chair was delivered and Med-Mart failed miserably on all counts. Hopefully this will be resolved soon.

order not completed delivery all parts

Initially, when I placed the order for what I thought was going to be a great and correct chair for my sister, who is now wheelchair-bound, has turned into a nightmare! The order and sales person handled everything perfectly, and we were hopeful that everything would be sent to us in the manner in which we paid an ordered. However, it has definitely not occurred. The only thing that has been delivered properly is the color selection. We paid for a size small microfiber, and received a larger sized leather chair instead. It was initially delivered to the wrong address and the supposed white glove delivery service that I paid for didn’t happen until two weeks later. That service amounted to a 30 minute set up of the chair and unfortunately they removed all the shipping materials which I am now told I need to be able to return an incorrect chair. How can a wheelchair bound person deal with such a request first of all? How can you return some thing when you don’t have the proper information? I’ve sent their customer service team the serial number of the chair and they are reporting that it was the correct order but that is definitely not the case and if somebody would only come out and take a look at it, they would be able to see that immediately. Also, now they are saying that in order for me to either return the chair or get something different that it’s going to cost me additional money in the way of a refund request and additional time up to 30 days to resolve it. That is totally unacceptable, especially since it was not correct to start with. I am sorely disappointed with the service. I have received with this company and intend to contact Better Business Bureau if needed and also to seek out other options with refunds or some thing. It is not acceptable to behave this way as a company. Just take note that if you are considering this company to think twice before you do . I have been pushed through to four different customer service representatives, and each of them is giving me the runaround asking for different information and now basically providing an option that is not acceptable. If you have been lucky enough to have a different experience, good for you! But from my perspective, it has been a nightmare. I only wish I had the time I have spent sending emails and talking on telephone calls and dealing with improperly, trained and prepared people. By the way, this order was placed on September 23 and here we are near the end of October, and still no satisfaction!

What a disgusting place, full of junk and you can not even see the person helping you ( if you want to call it help) Took back a knee walker 48 hours later ( no surgery) and they said sorry we do not prorate. So they keep my money and get to rent it again during the month I paid for and double their money. NEVER again I will find a different place in Cincinnati

waiting for part for my scooter since 8-04=23 no help from med mart was worst cs i have ever seen i paid $510. for service plan..i ordered another scooter from different company..Serigo Ramos should look for another job because he isnt good at this one..med mart should return my money

The ad said delivery was much quicker than it happened. We ordered Thursday evening and did not get it until late Monday. We have a paralyzed man waiting on a lift much longer than he should have to! Do not promise in your ad something you cannot deliver!

I ordered the NITRO EURO due to the lighter weight of 17 lbs and after calling customer service today I was told that the the one I received is the NITRO DLX which weighs 22 lbs. I also based my chosen device on not only the lighter weight but the locking mechanism that secures it when closed for easier transport and lifting. Mine DOES NOT HAVE this feature. I had sent an email requesting to return through your website and got no response. At that time I still had the original packaging. Due to a friends help they inadvertently took the packaging to the dumpster even though I indicated that was to go only in the garage. I am extremely unhappy with MedMart in sending me the wrong item when I didn't know it was not the Euro Model I had paid for but rather the DLX model. On the website photos, they both only have NITRO labeling on the sides so I had no idea. I also ordered what I thought was the Drive universal cup holder which will accommodate a cup with a slot opening for a handle but what was ordered is the Nitro specific cup holder without any slotted opening. Told that won't ship until late December. The universal one is available to ship, so I would prefer to have it sooner than the one already ordered. When I called about the cup holder not being received it appears that they didn't order so they said they would look into it and call me back. Again no response until I received an email today that it is on back order and not shipping until December. 2 attempts to get a response and no answer is not good customer service. When I called today I did speak to some about not responding to my prior communications and about the return of the one I received. I was told that I got the EURO model but It is not what I received. It is the DLX NITRO and not what I had ordered but since I no longer have the box I cannot return. You send me the wrong item and never made me aware it was not what I requested but can't send me a box to return it with? The rep insists that I got the correct item and indicated that it does have the locking ability. I told her it Does Not and referred to the manual that it came with. Told me to look at the page that shows instructions for folding and unfolding. My manual does not have anything about locking nor the paragraph on unfolding. She then had me go to the online manual for the EURO model which shows the unfolding process but that drawing and operation are NOT in my manual. I want to return the incorrect item received and propose that you ship me the correct one with a return label so I can send back the wrong one received in that same box. I also ask to cancel the back ordered cup holder and send the DRIVE universal that is SKU# STDS1040S / ITEM ID # 5947.