Med MartReviews of medmartonline.com

Response from Med MartOct 6, 2025

Hi Dylan, Thank you for your feedback. We’re very sorry for the delay and the inconvenience with your mattress delivery. We understand how frustrating that can be and appreciate your patience. Your experience helps us improve communication and shipping coordination with our suppliers to ensure faster, more seamless service in the future. Thanks, Team Med Mart

Response from Med MartSep 8, 2025

Hi Roxanne, We’re truly sorry to hear about your experience and the discomfort your mother felt with the mattress. We understand how important it is to find the right solution, especially for someone who is bed bound, and we regret that this recommendation did not meet your expectations. Your feedback is very important to us, and we’d appreciate the opportunity to discuss this further. Please reach out to our customer service team so we can review your situation and explore possible solutions. 1 (844) 480-3361. Thanks, Team Med Mart

Response from Med MartAug 31, 2025

Hi Kenneth, Thank you for sharing your feedback. We’re glad to hear Darrell and Dili were helpful and that the setup went smoothly, but we’re truly sorry to learn you’re not comfortable with your chair and that it took so long to ship. We wish we had more control over the shipping times, but unfortunately the manufacturer handles the order during that time frame. Your comfort is very important to us, and we’d like the chance to make this right. Please reach out to our customer service team directly so we can follow up on your situation and work toward a resolution 1 (844) 480-3361. Thanks, Team Med Mart

Response from Med MartAug 31, 2025

Hi George, We're sorry to hear that you've been having confusion with the voice activation on the hospital bed. Please give us a call so that we can help you figure out a solution to this - 1 (844) 480-3361. Thanks, Team Med Mart

Response from Med MartAug 18, 2025

Hi Donna, We're sorry to hear that you had some trouble with the website and setting up your account. We try to make the online purchase journey as easy as possible and definitely appreciate your feedback on the process. Although it wasn't as seamless as you had hoped, we are so happy to know that Lyn was able to assist you and direct you to the chair cushion you needed! We hope to serve you again and we appreciate your patience and purchase. Thanks, Team Med Mart

Response from Med MartAug 6, 2025

Hi there, Jonathan- We're always here during our business hours so this struck me oddly. I did a little digging so wanted to clarify here for us please. I saw you called in today about your order from a year ago and we certainly assisted you while you spoke with someone in our customer service team, Joselle, she put in a request for our lead tech to call you today and that request was entered. I know you did ask her for some product advice, and she put that request for Darrell to call you today as well as she is not a product specialist. He's here until 8pm EST and will be calling you today if he hasn't already. I also see you placed a new order today and Darrell is assigned to your account. If you have any questions please call him directly or email him for immediate assistance. 888-260-4430 x1 or email [email protected]. We appreciate you for your continued business and always look forward to assisting you as much as we're able to!

Response from Med MartJun 29, 2025

Hi Harold, We apologize for the shipping delay and the trouble you had with installing the battery. We understand how you feel and are sorry for the trouble the delay has caused. We never mean to make things hard for you. We understand your worries and thank you for being patient. Best wishes, Team Med Mart

Response from Med MartJun 5, 2025

Hi Kimball, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience caused by the delay in sending the missing charging cord and the impact it had on your ability to use the unit. We understand how important it is to receive essential parts promptly, especially when caring for a loved one. We're always working to improve our service, and your feedback is extremely valuable to that process. If there’s anything else we can do to help or if you'd like to share more details, please don’t hesitate to contact us at [email protected] or call us at 1 (833) 976-4203. We hope to have the opportunity to make things right and would greatly appreciate it if you’d consider updating your review based on any improvements you experience. All the best, Med Mart Team