Dana M.
Med Mart seems poorly organized
I initially was directed to buy a Buzzaround Scooter and did end up purchasing one, but despite having already purchased it, kept receiving emails and text messages daily from the rep I literally spoke to on the phone about my order. I asked them to stop and they continued until I finally asked they not contact me unless it was about my specific order. Then they sent me the wrong delivery info. I contacted them and they could not locate my order for half a day. I finally get my scooter and the seat bar is clearly worn and used, the fender scratched. I kind of wonder if this was somebody’s floor model. It has been 2 weeks and I am still waiting on customer service to resolve the damaged parts. I no longer trust Med Mart. I have responded to every email from CS, though their initial response to this review was that they were waiting for me to respond. I finally received word on Aug 25th they will replace the parts. (Initial request Aug. 8th) I was informed Aug 27, one part will be shipped in 3to5 days. It took 2.5 weeks to get it approved. Maybe this is the industry norm. The scooter seems fine. So at least that part is good.
Response from Med MartAug 26, 2025
Hello Dana, We are looking into your order for replacement options. I wanted to reply here and apologize for the auto messages you were receiving. We have a new model for some of our communications that is sending out multiple extra communications in error. Our development team is working to correct this issue. I know how frustrating it can be to feel you are being contacted unnecessarily. We are all feeling that strain in this new age of digital communication and I assure you this was implemented in an effort to maintain effective communication with our customers and not to annoy them. I see Sonia is working on the replacement items for your order. This item shipped new in the box from the manufacturer themselves. I assure you this will be resolved and I will follow up with the manufacturer directly as well. Thank you again for choosing us and please accept our sincere apologies for the frustration you have experienced.